Outlet Operations Leader

AYAM GEPUK (M) SDN. BHD.; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

AYAM GEPUK (M) SDN. BHD. in Malaysia seeks an Outlet Manager to oversee restaurant operations, ensure service quality, manage staff, and uphold company standards for food safety and cleanliness.

The role emphasizes driving sales, controlling costs, maintaining food safety, and delivering exceptional customer experiences across shifts. Responsibilities include opening/closing, rosters, training, reporting, cash handling, payroll support, and maintaining compliance records to sustain profitable

Qualifications

• Diploma or Bachelor’s Degree in Hospitality, Business Administration, Food & Beverage Management, or related field.
• 3-5 years of experience in F&B operations, with at least 2 years in a supervisory or management role.
• Strong leadership, communication, and interpersonal skills.
• Knowledge of food safety, HACCP, and operational best practices.
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Oversee the daily operations of the outlet to ensure smooth and efficient business operations.
• Ensure compliance with Standard Operating Procedures (SOPs), food safety, hygiene, and company policies.
• Monitor food quality, service standards, and overall customer experience.
• Manage opening and closing procedures of the outlet.
• Lead, supervise, motivate, and coach outlet employees to achieve operational excellence.
• Prepare staff duty rosters and allocate manpower effectively.
• Conduct on-the-job training and monitor staff performance.
• Foster a positive and productive working environment.
• Monitor daily sales performance and implement initiatives to achieve sales targets.
• Analyse operational performance and recommend continuous improvements.
• Support marketing campaigns and promotional activities.
• Handle customer feedback and complaints professionally.
• Prepare daily, weekly, and monthly operational reports.
• Ensure accurate cash handling, banking, and sales reconciliation.
• Support payroll preparation and manpower planning.
• Maintain outlet documentation and compliance records.

Skills

Leadership

Communication

Interpersonal skills

Staff training

Education

Diploma or Bachelor’s Degree in Hospitality

Job description

AYAM GEPUK (M) SDN. BHD. in Malaysia seeks an Outlet Manager to oversee restaurant operations, ensure service quality, manage staff, and uphold company standards for food safety and cleanliness.

The role emphasizes driving sales, controlling costs, maintaining food safety, and delivering exceptional customer experiences across shifts. Responsibilities include opening/closing, rosters, training, reporting, cash handling, payroll support, and maintaining compliance records to sustain profitable