F&B Executive

CERGAS NOBLE MANUFACTURING SDN BHD; Kuching; On-site; MYR 67,000 - 112,000; Full time

Job summary

CERGAS NOBLE MANUFACTURING SDN BHD in Sarawak is hiring an Outlet Operations Supervisor to support Restaurant Managers across multiple outlets, ensuring daily SOP compliance and smooth service flow.

You will conduct outlet visits, monitor SOPs and food safety, assist in training staff, and compile KPI reports for the Operations Manager. A Diploma/Degree in Business or Hospitality and at least 3 years in multi-outlet F&B are required.

Qualifications

• Diploma or degree in Business, Hospitality, F&B Management or related field.
• Minimum 3 years of working experience in multi-outlet F&B operations, retail chains, or franchise environments, knowledge of local Sarawak regulations a plus.
• Strong people management, leadership, communication, organization, analytical thinking and problem-solving skills.
• Proficient in MS Office applications and familiar with F&B KPIs (Sales, P&L, Inventory, Labour Cost).

Responsibilities

• Support Restaurant Managers / Area Managers in maintaining daily outlet operations standards.
• Conduct regular outlet visits to ensure SOP compliance.
• Assist in resolving operational issues relating to service flow, product quality, and staff coordination.
• Monitor and improve guest service standards across outlets.
• Assist in operational audits, identify gaps, and recommend corrective actions.
• Support onboarding and basic operational training for outlet staff and coaching for managers.
• Monitor outlet performance indicators and prepare reports with actionable feedback for the Operations Manager.
• Ensure food and beverage standards and rollout of new menu items and seasonal promotions.

Skills

People management

Leadership

Communication

Organization

Analytical thinking

Commercial awareness

Numerical skills

Problem-solving

Managerial capabilities

MS Office

F&B KPIs

Education

Diploma/Degree in Business or Hospitality or related field

Tools

MS Office

Job description

• Support Restaurant Managers / Area Mangers in maintaining daily outlet operations standards.
• Conduct regular outlet visits to ensure Standard Operating Procedures (SOPs) compliance.
• Assist in resolving operational issues relating to service flow, product quality, and staff coordination.

Food & Beverage Standards:

• Ensure consistency in food presentation, portion control, and overall product quality across outlets.
• Support the implementation and rollout of new menu items and seasonal promotions.
• Collaborate closely with the Kitchen Operations Executive to ensure full compliance with kitchen SOPs and food safety standards.

Service Quality Monitoring:

• Monitor and evaluate guest service standards across all assigned outlets to ensure alignment with company expectations.
• Conduct regular service observations and provide constructive recommendations for continuous improvement.

Operational Audits & Compliance:

• Assist in conducting operational audits covering hygiene standards, service quality, and product consistency.
• Identify operational gaps and recommend appropriate corrective actions.

Training & Staff Development:

• Support onboarding and basic operational training for outlet staff.
• Assist in coaching Restaurant Managers and supervisors on operational standards.

Performance Monitoring:

• Assist in monitoring outlet performance indicators, including sales trends, product mix, and operational efficiency.
• Compile performance data and prepare reports with actionable feedback for the Operations Manager.

Key Performance Indicators (KPIs)

• Achievement of targeted Outlet SOP compliance scores
• Service quality performance rating across assigned outlets
• Consistency of product quality and presentation across all outlets

JOB / SKILLS REQUIREMENTS:

• Diploma/Degree in Business, Hospitality, F&B Management or related field.
• Minimum 3 years of working experience in multi-outlet F&B operations, retail chains, or franchise environments, knowledge of local regulations and market trends in F&B industry in Sarawak is an added advantage.
• Possess strong people management, leadership, communication, organization, analytical thinking, commercial awareness, mathematical, problem-solving skill and managerial capabilities.
• Proficient in in MS office applications (word, Excel, PowerPoint).
• Familiarity with F&B KPIs (Sales, P&L, Inventory, Labour Cost, etc.)

We are established Malaysian homegrown cafe chain, having won several culinary awards and distinguished titles. We are dedicated to providing quality services and products to our customers. Cergas Noble is the master franchisee of Secret Recipe Sarawak.

We are established Malaysian homegrown cafe chain, having won several culinary awards and distinguished titles. We are dedicated to providing quality services and products to our customers. Cergas Noble is the master franchisee of Secret Recipe Sarawak.

Restaurants & Cafes (Full Service) 51-100 employees