F&B Operations Leader — Multi-Outlet Excellence

CERGAS NOBLE MANUFACTURING SDN BHD; Kuching; On-site; MYR 67,000 - 112,000; Full time

Job summary

CERGAS NOBLE MANUFACTURING SDN BHD in Sarawak is hiring an Outlet Operations Supervisor to support Restaurant Managers across multiple outlets, ensuring daily SOP compliance and smooth service flow.

You will conduct outlet visits, monitor SOPs and food safety, assist in training staff, and compile KPI reports for the Operations Manager. A Diploma/Degree in Business or Hospitality and at least 3 years in multi-outlet F&B are required.

Qualifications

• Diploma or degree in Business, Hospitality, F&B Management or related field.
• Minimum 3 years of working experience in multi-outlet F&B operations, retail chains, or franchise environments, knowledge of local Sarawak regulations a plus.
• Strong people management, leadership, communication, organization, analytical thinking and problem-solving skills.
• Proficient in MS Office applications and familiar with F&B KPIs (Sales, P&L, Inventory, Labour Cost).

Responsibilities

• Support Restaurant Managers / Area Managers in maintaining daily outlet operations standards.
• Conduct regular outlet visits to ensure SOP compliance.
• Assist in resolving operational issues relating to service flow, product quality, and staff coordination.
• Monitor and improve guest service standards across outlets.
• Assist in operational audits, identify gaps, and recommend corrective actions.
• Support onboarding and basic operational training for outlet staff and coaching for managers.
• Monitor outlet performance indicators and prepare reports with actionable feedback for the Operations Manager.
• Ensure food and beverage standards and rollout of new menu items and seasonal promotions.

Skills

People management

Leadership

Communication

Organization

Analytical thinking

Commercial awareness

Numerical skills

Problem-solving

Managerial capabilities

MS Office

F&B KPIs

Education

Diploma/Degree in Business or Hospitality or related field

Tools

MS Office

Job description

CERGAS NOBLE MANUFACTURING SDN BHD in Sarawak is hiring an Outlet Operations Supervisor to support Restaurant Managers across multiple outlets, ensuring daily SOP compliance and smooth service flow.

You will conduct outlet visits, monitor SOPs and food safety, assist in training staff, and compile KPI reports for the Operations Manager. A Diploma/Degree in Business or Hospitality and at least 3 years in multi-outlet F&B are required.