Operations Executive (F&B)

Bee Cheng Hiang; Malacca City; On-site; MYR 45,000 - 78,000; Full time

Job summary

Bee Cheng Hiang in Malaysia (Malacca) seeks a capable operations professional to support the retail team and ensure smooth day-to-day activity. You will handle customer inquiries, drive sales growth, and participate in outlet audits while maintaining high standards of service.

The role requires 3+ years in F&B operations, strong English and Mandarin communication, and willingness to work retail hours in a non-HALAL workplace. Training in KL is provided.

Qualifications

• Diploma or Bachelor's in Hotel management or Food technology with at least 3 years in the food industry.
• Minimum 3 years of experience in operations, sales, or a related role in F&B.
• Strong organizational and multitasking abilities and professional communication.
• Fluent English and Mandarin for liaising with Mandarin-speaking clients.
• Willing to work retail hours and in a non-HALAL workplace.
• Attends retail training for 3–6 months in Kuala Lumpur.

Responsibilities

• Retail Support: assist retail team with day-to-day operations and document preparation.
• Customer Servicing: address inquiries and resolve complaints to boost satisfaction.
• Business development: identify new opportunities to hit sales targets.
• Retail Audit: schedule outlet visits to ensure SOP adherence and optimize experience.
• Performance Monitoring: define KPIs and monitor operational performance.
• Barbecue skills: master barbecue techniques for food service.

Skills

Organizational skills

Multitasking

Communication skills

Problem-solving

English proficiency

Mandarin proficiency

Retail experience

Customer service mindset

Education

Diploma/Bachelor's degree in Hotel management or Food tech

Tools

Microsoft Office Suite

Job description

Retail Support: Work closely with the retail team to prepare and maintain accurate day-to-day operation. Facilitate and expedite the operation process by providing necessary support, including document preparation and follow-ups.

Customer Servicing: Deliver excellent customer service by addressing customer inquiries, providing information, and resolving complaints effectively. Strive to enhance customer satisfaction and build long-term relationships.

Business development: Identify and develop new business opportunities to achieve sales target and company growth objectives.

Retail Audit: Schedule visit to the outlets at fixed interval to ensure the smooth functioning of the outlet according to SOPs, maximizing sales profitability, and optimizing customer's experience.

Performance Monitoring:Establish key performance indicators (KPIs) and develop systems for monitoring and evaluating operational performance, identifying areas for improvement.

Barbecue skills:Must be able to master barbecue skills

Requirement:

Diploma/Bachelor's degree in Hotel management or Food tech with min 3 year (s) of relevant Food Industry working experience.

Minimum 3 years’ experience in operations, sales, or a related role in F&B.

Strong organizational and multitasking skills.

Excellent communication skills in English and Mandarin, essential for liaising with Mandarin-speaking clients.

Proficient in Microsoft Office Suite, and comfortable learning new technical systems as needed.

High level of professionalism and strong problem-solving abilities.

Willing and able to work retail hours

Willing and able to work in non-HALAL workplace

To attend retail training for 3-6 months at KL