EXTERNAL SALES EXECUTIVE

S W Aroma Sdn Bhd; Ipoh; On-site; MYR 39,000 - 61,000; Full time

Job summary

S W Aroma Sdn Bhd in Ipoh is seeking a motivated sales professional to manage the end-to-end sales process, from initial contact to closing deals, and to grow the fragrance business in the local market.

You will maintain relationships with existing customers, provide product updates, handle inquiries, prepare quotations and samples, and coordinate deliveries to ensure timely orders and satisfied clients.

Qualifications

• Experience in sales or customer relationship management.

Responsibilities

• Maintain strong relationships with current customers and improve company reputation to generate more potential customers.
• Actively engage with customers, providing product updates and responding to inquiries to ensure satisfaction.

Job description

JOB DESCRIPTION

1. Maintain strong relationships with current customers and improve company reputation and generate more potential customers to increase sales.

2. Actively engage with customers, providing product updates and responding to inquiries to ensure satisfaction and continued business.

3. Identify new sales opportunities within the fragrance sector. Develop and implement strategies to achieve sales targets and expand market share to increase the revenue of the company.

4. Develop a thorough understanding of the company’s product range, including technical specifications and applications. Provide accurate information and guidance to clients to meet their needs.

5. Plan and follow up on customer inquiries, ensuring a timely response and providing necessary product details.

6. Liaise with other departments to ensure customer inquiries are resolved promptly.

7. To follow up on customer inquiries, prepare quotations and samples, coordinate the delivery of product samples to clients.

8. Managing the entire sales process from initial contact through to closing deals.

9. Collect and maintain comprehensive details of new customers for SQL database.

10. Provide regular updates to management regarding customer feedback and purchasing behaviour.

11. Prepare and submit monthly sales reports, along with weekly schedule and customer meeting reports.

12. Monitor customers payment terms and ensure the collection of any outstanding payment.

13. Update with customers on any new products and company policy.

14. To promptly update the group or send an email upon receiving orders from customers.

15. To ensure coordination with the office admin to confirm the timely dispatch of orders from the warehouse.

16. Filter customers based on their purchasing preferences (premium products, budget products, or both) to better tailor sales strategies.

17. Follow up on customer’s enquiry and prepare quotation for customers.

18. Manage the sales process from initial contact through to closing deals.

19. Identify opportunities for quality improvement and recommend them to your immediate superior to enhance service and operations.

20. Perform any other related duties as may be assigned by the superior from time to time.

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