Export Logistics & Customer Service Specialist (Mandarin)

Focus Chemical Sdn Bhd; Bayan Lepas; On-site; MYR 78,000 - 112,000; Full time

Job summary

Focus Chemical Sdn Bhd is seeking an Export Logistic Customer Service Executive in Penang to manage daily export operations, prepare shipping documents, and coordinate with customers and suppliers for on-time delivery. The role requires strong English and Mandarin skills and experience with Letters of Credit.

The ideal candidate will handle enquiries and complaints, manage customer payments, and work closely with warehouse, logistics, purchasing and sales to ensure smooth delivery and strong

Qualifications

• 2–3 years of experience handling LC (Letter of Credit) and export documentation
• Diploma or Bachelor's degree in a relevant field
• Basic logistics knowledge preferred
• Excellent command of English and Mandarin; Mandarin-speaking candidates required

Responsibilities

• Handle daily export operation tasks for shipments
• Prepare shipping documents and arrange samples
• Monitor shipment status and provide timely customer updates
• Coordinate with customers, suppliers/forwarders for smooth operation planning
• Attend customer orders, inquiries and complaints
• Manage payments from customers
• Coordinate with warehouse, logistics, purchasing and sales to ensure on-time delivery
• Ensure team performance for timely and accurate order execution and on-time in-full deliveries

Skills

English

Mandarin

Time management

Education

Diploma or Bachelor's degree

Job description

Focus Chemical Sdn Bhd is seeking an Export Logistic Customer Service Executive in Penang to manage daily export operations, prepare shipping documents, and coordinate with customers and suppliers for on-time delivery. The role requires strong English and Mandarin skills and experience with Letters of Credit.

The ideal candidate will handle enquiries and complaints, manage customer payments, and work closely with warehouse, logistics, purchasing and sales to ensure smooth delivery and strong