ASSISTANT MANAGER, OPERATIONS SUPPORT

CARSOME Sdn Bhd; Kota Bharu; On-site; MYR 56,000 - 84,000; Full time

Job summary

CARSOME Sdn Bhd is seeking an Assistant Manager, Operations Support at our Experience Center. You will oversee administrative operational matters, report to the Branch Manager and support Retail Operations, ensuring processes align with SOP and OKRs.

Your day-to-day includes developing strategies for Branch Operation process improvement, tracking orders, overseeing loan processing to disbursement, training Branch Support Admin, ensuring data accuracy in CMS, coordinating fleet movements,

Qualifications

• Bachelor's Degree or Professional Qualification in the relevant discipline (Accounting/Finance/Business/Economics).
• 5 years of related working experience.
• Proficient in Microsoft Office Applications.

Responsibilities

• Develop strategies and action plans for Branch Operation process improvement.
• Track Customer’s Orders with CARSOME Consultants and Branch Support Admins to ensure delivery.
• Monitor In-Processing activities from Loan Applications to Disbursements.
• Train Branch Support Admin to meet TAT & SLA.
• Ensure data compliance and accuracy within CMS for all entries.

Skills

Interpersonal communication

Problem solving

Detail oriented

Multitasking

Independent worker

Team collaboration

Communication

HP banking experience

Education

Bachelor's Degree in Accounting/Finance/Business/Economics

Tools

Microsoft Office

Job description

PERMANENT - FULL TIME

Job Description

Job Title

ASSISTANT MANAGER, OPERATIONS SUPPORT

Work Location

EXPERIENCE CENTER

About You

You will be responsible for the administrative operational matters at your designated Experience Center whilst directly reporting to the Branch Manager and dotted line reporting to the Country Retail Operations. Your accountability encompasses managing your direct reports namely the Branch Support Admin [BSA] and not limited to co-support the retail operational aspects of the Experience Centers.

Your Day-to-Day

Develop strategies and action plans for Branch Operation process improvement.

Track Customer’s Orders collectively together with CARSOME Consultants and Branch Support Admins

to ensure their booking [both Online & Offline] translates to Delivery.

Monitor and track the In-Processing activities from Loan Applications up until Disbursements.

Train and develop Branch Support Admin [BSA] to perform their assigned tasks, meeting TAT & SLA

throughout the booking activities.

Enforcing Data Compliance and Data Accuracy within CMS for all entries made by Branch Support Admin [BSA].

Liaise on Fleet movement for booked inventory between Experience Centers

Follow-up and liaise with Marketing Officers from FI/Banks regarding status of Loan Submissions including Disbursements.

Collecting Cash Payments appropriately via Credit Card or Debit Card by following up to perform Bank

Settlements on FI/Banks Terminals.

Ensure retail operation processes are executed and adhering to Retail SOP.

CMS Processes to be regulated and strictly performed according to Objectives and Key Results [OKR]

Prepare PR/PO for invoices charged by Panel Vendors to dispatch to the Finance Department.

Co-manage custodian of Petty Cash Management to capture all branch’s expenses and reimbursements towards bills submitted.

Consistently encourage automation by submissions of Loan using Banks’ e-dealers/e-portals

Advocate usage & tracking of Vouchers and CMS Discounts

Perform E-Auto Transfers to complete Ownership Transfer when necessary.

Ensure all reports required by Management are produced in a timely & accurate manner.

Involve in any other Company’s activities as assigned.

Your Know-How

Bachelor's Degree or Professional Qualification in the relevant discipline

(Accounting/Finance/Business/Economics)

5 years of related working experience

Proficient in Microsoft Office Applications

Able to work independently with minimal supervision.

Good problem-solving skills and pay attention to details.

Ability to multitask and work as a team to support staff and colleagues.

Good interpersonal and communication skills

Experience in HP banking industry

Other Information (for internal use only)

Category

[ ] Permanent [ ] Internship [ ] Contract [month(s) required]: ___________

Salary Range

Minimum: Maximum:

Headcounts

Reporting Line

Name: Position Title:

Job Snapshot

Updated Date

14.09.2026

Job ID

J00637

Department

BRANCH OPS

Location

Employee Type

PERMANENT - FULL TIME

About Us

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With presence across Malaysia, Indonesia, Thailand and Singapore, we aim to digitalize the region’s used car industry by reshaping and elevating the car buying and selling experience.

CARSOME provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient.

Vision

To create the most trusted vehicle ownership ecosystem powered by technology & data.

Mission

To provide our customers with peace of mind through the entire lifecycle of their pre-owned vehicle ownership experience.