Senior Manager Technical Sales

DKSH Group; Petaling Jaya; On-site; MYR 80,000 - 130,000; Full time

Job summary

DKSH Group in Malaysia seeks a Senior Manager, Technical Sales to drive key account management and new business development within the Performance Materials division. You will grow commercial relationships, analyze market trends, forecast sales, and manage CRM-driven opportunities.

The role requires a Bachelor’s in Food Science and 3–5 years in technical sales, with 2–3 years in a leadership capacity. Excellent komunikation and organizational skills are essential.

Qualifications

• Bachelor's degree in Food Science or related field.
• 3–5 years in a technical sales role.
• 2–3 years in a managerial capacity.
• Knowledge of regulatory requirements in the assigned territories.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational skills and ability to handle multiple priorities.
• Proficiency with Microsoft Excel, Word, and PowerPoint.

Responsibilities

• Manage key customer accounts and relationships to meet sales objectives.
• Identify and develop new business opportunities across priority customers.
• Conduct market surveys and analyze competitor trends and customer dynamics.
• Deliver accurate sales forecasting and variance analysis.
• Maintain timely activity and results reports (call plans, weekly plans, analyses).
• Monitor competitive activity and pricing in the marketplace.
• Develop and grow commercial relationships with assigned industrial customers.
• Conduct targeted customer visits and provide feedback to suppliers.
• Manage the project pipeline via CRM to drive opportunities to close.
• Resolve customer complaints by root-cause analysis and action plans.
• Coordinate administrative duties as required.

Skills

Technical sales

Key account management

Market research

CRM

Stakeholder liaison

Negotiation

MS Office

Team leadership

Education

Bachelor's degree in Food Science

Tools

CRM platforms

MS Office

Job description

Senior Manager Technical Sales

Location: Petaling Jaya, MY, MY

Global Business Unit: PM

Job Function: Sales

Requisition Number: 242903

About the Role

The Senior Manager, Technical Sales drives key account management and new business development within DKSH's Performance Materials division in Malaysia. This role delivers sustained commercial growth by combining strategic account stewardship, market intelligence, and a proactive approach to identifying and capitalizing on untapped business opportunities.

What You Will Deliver

• Manage key customer accounts and relationships effectively, ensuring consistent achievement of sales objectives and long-term partner satisfaction
• Identify and develop new business opportunities across priority customers, key projects, and untapped customer segments to drive continuous commercial growth
• Conduct in-depth market surveys and analyze competitor trends, customer dynamics, challenges, and product developments to inform business strategy and planning
• Deliver accurate and regular sales forecasting and variance analysis to support budget achievement and enable effective operations planning
• Keep management informed through timely submission of activity and results reports, including daily call reports, weekly work plans, and monthly and annual performance analyses
• Monitor competitive activity by gathering current marketplace intelligence on pricing, products, delivery schedules, and merchandising approaches
• Develop and grow commercial relationships with assigned key industrial customers while actively prospecting for new accounts to increase market penetration
• Conduct targeted customer visits to promote products and provide structured feedback to the business and suppliers on customer responses and market activity
• Manage the project pipeline via Customer Relationship Management (CRM) systems to drive new business opportunities through to commercial success
• Resolve customer complaints by investigating root causes, developing actionable solutions, and presenting recommendations to management
• Administrative duties and coordination tasks as required

What You Bring

• Bachelor's degree or higher in Food Science or a related field
• Minimum 3 to 5 years of experience in a similar technical sales role
• Minimum 2 to 3 years of experience in a managerial capacity
• Sound knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, and storage standards
• Excellent communication, negotiation, and interpersonal skills with the ability to liaise effectively with stakeholders at all levels, both internally and externally
• Strong organizational skills with the ability to manage multiple priorities, perform well under pressure, and consistently meet deadlines
• Demonstrated sense of ownership and accountability, with a proactive and solutions-oriented mindset and a bias for prompt, decisive action
• Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Technical Sales.