Executive/Senior Executive, People Rewards & Operations

JD Sports SEA; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

JD Sports SEA is seeking a payroll and HR administrator to manage payroll for permanent and part-time retail staff across Malaysia, Singapore, and Thailand. The role covers attendance data, leave management, and compliance with statutory requirements, with close collaboration with HR Operations and stores.

The incumbent will maintain HR records, support benefits administration, and liaise with government bodies and vendors. Prior multi-country HR exposure is advantageous.

Qualifications

• Experience handling payroll for multiple countries/regions is preferred.
• Strong understanding of HR administrative procedures and statutory requirements.

Responsibilities

• Process payroll for retail staff (permanent and part-time) including all payable components.
• Verify and calculate store employees' time and attendance data.
• Coordinate with HR Operations to obtain documents for payroll processing.
• Maintain the e-leave system and support store managers with leave data.
• Record and monitor medical benefit usage for all staff.
• Submit government statutory contributions after payroll processing.
• Maintain HR records and employee files post-payroll cycle.
• Liaise with government bodies on new laws affecting payroll in responsible countries.
• Coordinate with payroll vendors on issues related to payroll activities.
• Prepare and submit monthly Staff Due for Confirmation reports for HR Operations.
• Handle HR matters at store level including disciplinary and counselling matters.
• Conduct exit interviews and analyze turnover at store level.

Skills

Payroll processing

HR administration

Time management

English proficiency

Attention to detail

Tools

HRIS software

Payroll software

Job description

Key Duties/Responsibilities

• Process payroll for retail staff (permanent and part-time employees), including all payable components.
• Check and calculate store employees' time and attendance data.
• Work closely with HR Operations to obtain all completed documents required for payroll processing from the Retail team.
• Maintain the e-leave system, including all types of leave data, and provide support to Store Managers when required.
• Record and monitor medical benefit utilization for all store employees.
• Submit all necessary government statutory contributions and requirements after payroll processing.
• Complete and maintain all HR filing, including employees' personal files, after each payroll cycle. Ensure all records are kept up to date.
• Liaise with relevant government departments regarding new laws or regulatory requirements that may impact payroll in the responsible countries.
• Liaise with payroll vendors or persons-in-charge on any issues related to payroll activities.
• Submit the monthly "Staff Due for Confirmation" report to HR Operations for monitoring and completion of employee confirmations at store level.
• Attend to HR matters at store level, including employee disciplinary and counselling matters.
• Conduct exit interviews and analyse employee turnover rates at store level.
• Support annual HR processes, including people reviews and performance appraisals, for the responsible countries.
• Follow through on all HR administrative matters.
• Execute HR initiatives and ensure proper follow-through across all retail employees.
• Prepare HR onboarding documentation and coordinate onboarding matters, including offer letters, new hire joining dates, shift working hours, and communication with stores.
• Perform any other ad hoc duties as assigned by the Line Manager.

Job Requirements

• Prior experience managing HR matters across Malaysia, Singapore, and Thailand will be an added advantage.
• Minimum of 3 years of relevant working experience, preferably within the retail industry.
• Energetic and self-motivated, with a high level of initiative and drive.
• Ability to work independently, manage multiple tasks, meet tight deadlines, and prioritize effectively.
• Practical and in-depth knowledge of HR administrative procedures in Malaysia, Singapore, and Thailand.
• Strong knowledge of Industrial Relations, with the ability to analyse situations and resolve issues effectively and creatively.
• Good command of spoken and written English.