Retail HR Supervisor

Elitez Pte Ltd; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Elitez Pte Ltd is seeking a Retail HR Supervisor to oversee HR operations for about 100 store employees and lead a team of 3 HR Executives in Kuala Lumpur. You will manage payroll, recruitment and manpower planning for stores, and handle employee relations and HR reporting.

The role requires hands-on payroll processing and strong knowledge of Malaysian employment practices, with 3–5 years of experience in HR and supervision. Retail/multi-outlet experience is preferred.

Qualifications

• Diploma or Degree in HR, Business Administration or related field is required.
• 3–5 years HR experience with supervisory experience preferred.
• Hands-on payroll processing experience is required.
• Good knowledge of Malaysian employment practices and statutory requirements.
• Strong employee relations, communication and problem-solving skills.
• Attention to detail in payroll and employee records.
• Experience in retail or multi-outlet operations is preferred.

Responsibilities

• Supervise and guide a team of HR Executives; allocate tasks and monitor progress.
• Review the accuracy and quality of HR work across stores.
• Prepare and manage monthly payroll for all store employees.
• Collect and verify attendance, overtime, commissions, allowances, deductions, and leave data.
• Ensure payroll calculations and employee information are accurate.
• Manage recruitment for retail store positions and onboarding.
• Lead manpower recruitment for new store openings with timely fill of roles.
• Collaborate with Area Managers on manpower needs and hiring priorities.
• Handle employee inquiries, grievances, and workplace issues.
• Ensure HR practices align with company policies and Malaysian regulations.

Skills

HR operations

Team leadership

Payroll processing

Recruitment & manpower planning

Employee relations

HR reporting

Coordination

Education

Diploma or Degree in HR / Business Admin or related field

Tools

Microsoft Office

HR/payroll systems

Job description

The Retail HR Supervisor oversees HR operations for approximately 100 store employees, supervising a team of 3 HR Executives. The role encompasses HR team management, payroll processing, recruitment and manpower planning for retail store positions and new store openings, employee relations, and HR reporting and coordination.

Key responsibilities

Supervise and guide a team of 3 HR Executives, allocate tasks, monitor work progress and ensure timely completion

Review the accuracy and quality of HR work

Prepare and manage the monthly payroll for all store employees

Collect and verify attendance, overtime, commissions, allowances, deductions, unpaid leave and other payroll-related information

Ensure payroll calculations and employee information are accurate and complete

Manage recruitment for retail store positions, including job posting, candidate screening, interviews, selection and onboarding

Lead manpower recruitment for new store openings, ensuring all required positions are filled according to the opening timeline

Work closely with Area Managers to understand manpower requirements and hiring priorities

Handle employee enquiries, grievances and workplace issues

Ensure HR practices are aligned with company policies and Malaysian employment regulations

About you

Diploma or Degree in Human Resources, Business Administration or related field

Minimum 3-5 years of HR experience, with supervisory or team-leading experience

Hands-on experience in monthly payroll processing is required

Good knowledge of Malaysian employment practices and statutory requirements

Strong employee relations, communication and problem-solving skills

Good attention to detail, especially in payroll and employee records

Able to manage multiple priorities and meet deadlines

Proficient in Microsoft Office and HR/payroll systems

High integrity and confidentiality

Experience in retail or multi-outlet operations is preferred