Executive, Sales Support (Export)

MAMEE; Subang Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking a skilled Supply Chain professional to manage end-to-end order fulfilment, coordinating closely with Planning, Production, Procurement, Logistics, and Customer Service to ensure seamless execution and on-time shipments.

The role emphasizes production readiness, shipment scheduling, and accurate documentation, while mitigating risks and supporting daily operations in a fast-paced FMCG environment.

Qualifications

• Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum 2–5 years of experience in supply chain, customer service, logistics, order fulfilment, or commercial operations.
• Experience in FMCG, manufacturing, or export operations is an added advantage.
• High sense of urgency, resilience under pressure, and strong emotional intelligence.
• Strong coordination, problem-solving, and stakeholder management skills.
• Good communication skills and ability to work in a fast-paced environment.

Responsibilities

• Manage end-to-end order fulfilment processes from purchase order receipt to shipment completion.
• Coordinate closely with Planning, Production, Procurement, Logistics, Customer Service, and Export teams to ensure seamless order execution.
• Monitor production readiness and shipment schedules to meet customer requirements.
• Work closely with Logistics and freight forwarders to secure vessel bookings and ensure timely shipment execution.
• Ensure all shipping, export, and customer documentation is complete, accurate, and submitted on time.
• Support daily business operations, including order management, replenishment planning, delivery follow-up, and issue resolution.
• Identify potential supply chain risks, shipment delays, stock shortages, and operational bottlenecks, and proactively drive corrective actions.
• Escalate issues promptly and coordinate with relevant stakeholders to achieve timely resolution.
• Maintain strong customer service standards and support continuous improvement initiatives to enhance operational efficiency.
• To perform ad hoc tasks assigned by superior from time to time.

Skills

Coordination

Problem solving

Stakeholder management

Communication skills

Resilience under pressure

Education

Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, or related field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Manage end-to-end order fulfilment processes from purchase order receipt to shipment completion.

Coordinate closely with Planning, Production, Procurement, Logistics, Customer Service, and Export teams to ensure seamless order execution.

Monitor production readiness and shipment schedules to meet customer requirements.

Work closely with Logistics and freight forwarders to secure vessel bookings and ensure timely shipment execution.

Ensure all shipping, export, and customer documentation is complete, accurate, and submitted on time.

Support daily business operations, including order management, replenishment planning, delivery follow-up, and issue resolution.

Identify potential supply chain risks, shipment delays, stock shortages, and operational bottlenecks, and proactively drive corrective actions.

Escalate issues promptly and coordinate with relevant stakeholders to achieve timely resolution.

Maintain strong customer service standards and support continuous improvement initiatives to enhance operational efficiency.

To perform ad hoc tasks assigned by superior from time to time.

Job Requirements:

Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, or a related field.

Minimum 2–5 years of experience in supply chain, customer service, logistics, order fulfilment, or commercial operations.

Experience in FMCG, manufacturing, or export operations is an added advantage.

High sense of urgency, resilience under pressure, and strong emotional intelligence.

Strong coordination, problem-solving, and stakeholder management skills.

Good communication skills and ability to work in a fast-paced environment