EXPORT CUSTOMER SERVICE ASSISTANT

SEATRADE AGENCY SERVICES SDN BHD; Johor Bahru; On-site; MYR 33,000 - 51,000; Full time

Job summary

SEATRADE AGENCY SERVICES SDN BHD is seeking an Export Customer Service Assistant to support our logistics and freight forwarding team in Malaysia. You will coordinate export shipments, liaise with customers and partners, monitor schedules, and ensure documentation is completed accurately and on time.

The role requires strong communication, coordination, and problem-solving skills, with a focus on timely updates and high-quality service for customers and internal teams.

Qualifications

• Clear and effective communication with customers and partners.
• Timely follow-up on shipment inquiries and issues.
• Strong coordination of shipments and documentation.
• Ability to stay organized and meet tight deadlines.
• Able to work well in a team and independently when needed.
• Willingness to handle after-hours matters when required.
• Experience in logistics, freight forwarding, shipping, or customer service preferred.

Responsibilities

• Coordinate export bookings with shipping lines and partners.
• Monitor vessel schedules and cut-off times to secure cargo space.
• Prepare and follow up on export documents (CO, permits).
• Liaise with shippers and transporters to arrange shipments.
• Provide customers with timely shipment progress updates.
• Handle customer enquiries and resolve issues efficiently.
• Collaborate with internal teams to resolve operational problems.
• Maintain accurate shipment information and documents.

Skills

Communication

Follow-up

Coordination

Organizational skills

Teamwork

Pressure management

Detail-oriented

After-hours flexibility

Customer service

Logistics knowledge

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a Export Customer Service Assistant to join our logistics and freight forwarding team. The successful candidate will be responsible for coordinating export shipments, liaising with customers and logistics partners, monitoring vessel schedules, and ensuring all shipping documentation is completed accurately and on time.

Key Responsibilities

• Coordinate export bookings with shipping lines, co-loaders, hauliers, and other relevant parties.
• Monitor shipment status, vessel schedules, cut-off times, and deadlines to ensure smooth shipment arrangements.
• Follow up and prepare export shipping documents, including Certificate of Origin (CO) and relevant permits, where applicable.
• Liaise closely with shippers, transporters, shipping lines, and other service providers to coordinate shipment arrangements.
• Provide timely updates to customers on shipment progress, particularly for door-to-door shipments.
• Handle customer enquiries and follow up on shipment-related matters promptly.
• Coordinate with internal departments and external parties to resolve operational issues.
• Ensure all shipment information and documentation are accurate and properly maintained.
• Perform other duties and responsibilities assigned by the management.

Requirements & Qualifications

• Good communication and follow-up skills.
• Able to handle customer enquiries professionally and effectively.
• Good coordination and organizational skills.
• Able to work independently as well as in a team.
• Able to work under pressure and meet tight deadlines.
• Responsible, committed, proactive, and detail-oriented.
• Willing to take on additional responsibilities when required, including after-office-hours matters when necessary.
• Previous experience in logistics, freight forwarding, shipping, or customer service will be an advantage.
• Familiarity with export documentation and shipping procedures will be an added advantage.