Executive, Online Sales

AirAsia; Malaysia; On-site; MYR 45,000 - 78,000; Full time

Job summary

AirAsia Berhad seeks an online sales executive to drive Umrah package sales through digital channels, manage inquiries, and guide customers from first contact to booking and payment. You will respond across WhatsApp, social media, and the website, promoting packages based on customer needs and budgets.

Responsibilities include following up leads, achieving monthly targets, coordinating with Operations, Finance, and Customer Service, and maintaining accurate records.

Qualifications

• Diploma or Bachelor’s degree in Business, Marketing, Tourism, Hospitality, or related field.
• 1–2 years in online sales, telesales, travel, tourism, or customer service.
• Experience in Umrah/Hajj sales is an advantage.
• Strong communication and online customer engagement.

Responsibilities

• Respond to inquiries and leads via online channels (WhatsApp, social media, website).
• Promote and sell Umrah packages based on customer needs and budget.
• Follow up with prospects and convert leads into bookings.
• Achieve monthly sales targets and KPIs.
• Coordinate with Operations, Customer Service, Finance for bookings.
• Maintain accurate customer and sales records in the systems.
• Monitor payments and assist customers through booking and documentation.
• Provide regular reports on online sales performance and customer feedback.

Skills

Online sales

Lead follow-up

Negotiation

Customer service

CRM

MS Office

Google Workspace

Bahasa Indonesia

English

Communication

Education

Bachelor's in Business/Marketing

Tools

CRM systems

Job description

Job Description Job Summary Responsible for driving Umrah package sales through online and digital channels, managing customer inquiries and leads, and ensuring a smooth customer journey from initial inquiry through booking and payment.

Key Responsibilities

• Manage and respond to customer inquiries and leads received through online channels, including WhatsApp, social media, website, and other digital platforms.
• Promote and sell Umrah packages based on customers’ needs, preferences, and budget.
• Follow up with prospective customers and convert online leads into confirmed bookings.
• Achieve assigned monthly sales targets and key performance indicators (KPIs).
• Provide accurate information regarding Umrah packages, pricing, schedules, accommodation, flights, and other travel arrangements.
• Assist customers throughout the booking process, including registration, payment, and required documentation.
• Maintain accurate and up-to-date customer and sales records in the relevant systems.
• Coordinate with Operations, Customer Service, Finance, and other relevant teams to ensure smooth booking and fulfilment.
• Monitor and follow up on pending payments, bookings, and customer requests.
• Build and maintain good relationships with customers to encourage repeat bookings and referrals.
• Monitor online sales performance, lead conversion, and customer feedback, and provide regular reports to the supervisor/manager.
• Support online sales campaigns, promotions, and other initiatives to increase Umrah sales.
• Stay updated on Umrah products, packages, market trends, and competitor offerings.
• Handle customer concerns professionally and escape complex issues to the relevant team when required.
• Perform other duties and ad-hoc assignments as assigned by the supervisor/manager.

Requirements

• Diploma or Bachelor’s degree in Business, Marketing, Tourism, Hospitality, or a related field.
• Minimum 1–2 years of experience in online sales, telesales, travel, tourism, or customer service.
• Experience in Umrah/Hajj sales will be an advantage.
• Strong communication and interpersonal skills, with the ability to engage customers professionally through online channels.
• Proven ability to follow up on leads and achieve sales targets.
• Customer-oriented with strong negotiation and persuasion skills.
• Comfortable handling a high volume of customer inquiries and leads through WhatsApp, social media, and other digital platforms.
• Good understanding of digital sales and online customer engagement.
• Good knowledge of Umrah packages, travel arrangements, or the Muslim travel market is an advantage.
• Able to work independently while also collaborating effectively with internal teams.
• Good organisational skills with strong attention to detail, particularly when handling customer information and travel documents.
• Proficient in Microsoft Office/Google Workspace and familiar with CRM or sales systems.
• Fluent in Bahasa Indonesia and good command of English.
• Arabic or Malay language skills would be an advantage.
• Willing to work flexible hours, weekends, or public holidays when required, particularly during peak Umrah seasons.
• Target-driven, proactive, responsible, and able to work in a fast-paced environment.

AirAsia Berhad: Asia’s leading airline was established with the dream of making flying possible for everyone. Since 2001, AirAsia has swiftly broken travel norms around the globe and has risen to become the world’s best. Driven by the Dare to Dream spirit, we pride ourselves in being the region’s largest low-cost carrier, serving 24 countries and over 130 destinations. We're not confined by walls, except when we need to answer the call of nature, so all departments mingle every day. As we embrace new technology to become a digital airline, services like BIG Duty Free, BIG Pay, BIG Loyalty, Touristly, ROKKI and Xcite Inflight Entertainment will be an exciting evolution, placing us ahead of the game. Are you in? AirAsia is set to take low-cost flying to an all new high with our belief, "Now Everyone Can Fly"