Senior Product Manager

AirAsia; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

AirAsia Berhad is seeking a product-focused leader to drive backlog for customer support, merchant support, and back office systems, delivering a device- and channel-agnostic experience for customers and merchants.

Ideal candidates have a degree in CS or engineering, 6+ years in product management with at least 3 in the role, and strong API, microservices, and cloud skills. Prior travel/ecommerce experience is a plus and you will guide agile teams toward value-driven delivery.

Qualifications

• Degree in Computer Science, Engineering or relevant field.
• 6+ years total experience with minimum 3 years in Product Management.
• Familiarity with A/B testing and CRO.
• Experience managing high-traffic ecommerce sites (≥500k visitors/day).
• Strong knowledge of APIs, microservices, data science, UI/UX, JavaScript and/or Python.
• Good understanding of cloud platforms (prefer Google Cloud).
• Solid grasp of Agile processes and leadership skills.

Responsibilities

• Conceptualize, define and deliver product backlog for multiple AirAsia domains.
• Lead agile teams, create clear requirements and stories.
• Plan feature backlog, roadmap, and release plans maximizing value.
• Coordinate with stakeholders and manage backlog grooming.
• Research market and users to inform product direction and roadmaps.

Skills

Product management

Agile methodologies

APIs & Microservices

UI/UX

JavaScript

Python

Cloud computing

Leadership

Communication

Education

Degree in Computer Science or Engineering

Tools

APIs

Microservices

Google Cloud

BigQuery

Job description

What You'll Do:

Work closely with stakeholders in AirAsia to conceptualize, define, design, develop and deliver the product backlog to provide a device, channel and medium independent experience to customers and merchant in the areas of customer support, merchant support, back office systems, etc. Bring ease of use and simplicity to AirAsia digital platforms enhancing the overall customer and merchant experience. Work with software engineering team to work on new ideas from conceptualization to prototyping to engineering to production. Providing vision and direction to the Agile development teams and stakeholders throughout the project and create requirements and stories. Ensure that the team always has an adequate amount of groomed backlogs to work on. Plan and prioritize product feature backlog and development for the product. Define product vision, road-map and growth opportunities. Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with the maximum value that is aligned with product strategy. Lead the planning of product release plans and set expectation for delivery of new functionalities. Play an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals. Research and analyze market, the users, and the roadmap for the product. Follow our competitors and the industry. Keep abreast with Agile/Scrum best practices and new trends.

Who You Are:

Have at least a Degree in Computer Science, Engineering or relevant field. Overall 6+ years of experience with minimum 3 years in Product Management role, preferably in E-Commerce, Customer Support, Finance, Merchant Support. Familiarity with A/B testing and conversion rate optimization (CRO). Previously managed high traffic E-Commerce sites (500k+ visitors per day). Good understanding of APIs and Microservices, Data Science, UI/UX, Javascript and/or python. Good understanding of cloud (preferably Google cloud) and associated areas like app engine, pub/sub, cloud storage, monitoring, big query etc. In-depth knowledge of Agile processes and principles. Outstanding communication, presentation and leadership skills. Prior experience working in the Travel or Ecommerce domain is a big plus. Excellent organisational and time management skills. Sharp analytical and problem-solving skills. Creative thinker with a vision.

AirAsia Berhad

Asia’s leading airline was established with the dream of making flying possible for everyone. Since 2001, AirAsia has swiftly broken travel norms around the globe and has risen to become the world’s best. Driven by the Dare to Dream spirit, we pride ourselves in the region’s largest low-cost carrier, serving 24 countries and over 130 destinations. We’re not confined by walls, except when we need to answer the call of nature, so all departments mingle every day. As we embrace new technology to become a digital airline, services like BIG Duty Free, BIG Pay, BIG Loyalty, Touristly, ROKKI and Xcite Inflight Entertainment will be an exciting evolution, placing us ahead of the game. Are you in? AirAsia is set to take low-cost flying to an all new high with our belief, \"Now Everyone Can Fly\".