Executive IT: Service Desk Lead, Infrastructure & Ops

Top Glove Corporation Berhad; Selangor; Presencial; MYR 55.000 - 85.000; Jornada completa

Descripción de la vacante

Top Glove Corporation Berhad is hiring an Executive, IT for the Banting site to provide first line IT support for services and hardware. You will monitor SLA/KPI, support audio-visual systems for events, and maintain IT documentation while reporting to your supervisor daily.

The role requires a Bachelor degree in CS/IT or equivalent, strong English and Malay communication, and experience in hardware/OS support. Proactive, team-oriented candidates are preferred.

Formación

• Bachelor degree in Computer Science, Information Technology or equivalent from reputable universities.
• Good command of English & Malay (spoken and written).
• Experience in computer hardware/technical support.
• Experience in computer OS support (Windows/MAC).

Responsabilidades

• Provide first-level IT support for Top Glove services and equipment.
• Meet SLA targets and report KPI progress.
• Monitor and support AV/meeting room equipment for events.
• Maintain documentation and report to supervisor daily; work with minimal supervision.
• Handle ad-hoc tasks/projects with supervision; follow defined procedures.

Conocimientos

Customer service

Communication

Team collaboration

Problem solving

Educación

Bachelor degree in CS/IT or equivalent

Descripción del empleo

Top Glove Corporation Berhad is hiring an Executive, IT for the Banting site to provide first line IT support for services and hardware. You will monitor SLA/KPI, support audio-visual systems for events, and maintain IT documentation while reporting to your supervisor daily.

The role requires a Bachelor degree in CS/IT or equivalent, strong English and Malay communication, and experience in hardware/OS support. Proactive, team-oriented candidates are preferred.