Senior Analyst/ Associate, IT Operations-Bangsar South

Lazada Group; Kuala Lumpur; Hybrid; MYR 90,000 - 120,000; Full time

Job summary

Lazada Group in Malaysia is seeking an IT Service Desk and Operations Lead to drive internal IT operational excellence across corporate and logistics facilities. This hands-on leadership role requires technical involvement in troubleshooting, upgrades, and mentoring a high-performing team.

You will balance strategic oversight with direct execution, leading projects and ensuring seamless technology support for employees across Malaysia.

Qualifications

• Bachelor's Degree in IT, Computer Science, or related field.
• 2-3+ years in IT operations, including 1+ years leading teams.
• Proven expertise in ITSM, IT project management, and multi-site operations.
• Professional English proficiency (written/spoken).
• Willingness to travel between sites.

Responsibilities

• Oversee the full IT asset lifecycle (ITALM), ensuring accurate inventory and compliance.
• Manage multi-site IT infrastructure, optimizing support for corporate offices and logistics facilities.
• Lead, mentor, and develop an IT support team to exceed SLAs and CSAT targets.
• Implement ITSM/ITIL best practices for helpdesk operations and issue resolution.
• Manage IT projects (e.g., system rollouts, office relocations) from planning to execution.

Skills

ITSM

Project management

Multi-site operations

Team leadership

English proficiency

Travel readiness

Education

Bachelor's degree in IT/CS

Job description

Department

Technology-Site Operations

Location

Malaysia

Job Description

As the IT Service Desk and Operations Lead, the candidate will drive internal IT operational excellence across corporate and logistics facilities. This is a hands‑on leadership role requiring active technical involvement in system troubleshooting, infrastructure upgrades, and team mentorship. The candidate will balance strategic oversight with direct execution—leading a high‑performing IT team while resolving complex issues, managing critical projects and ensuring seamless technology support for employees based in Malaysia.

Key Responsibilities

1. 1. IT Asset & Infrastructure Management
   • Oversee the full IT asset lifecycle (ITALM), ensuring accurate inventory and compliance.
   • Manage multi‑site IT infrastructure, optimizing support for corporate offices and logistics facilities.
2. 2. Team Leadership & Service Delivery
   • Lead, mentor, and develop an IT support team to exceed SLAs and CSAT targets.
   • Implement ITSM/ITIL best practices for helpdesk operations and issue resolution.
3. 3. Project & Event Leadership
   • Manage IT projects (e.g., system rollouts, office relocations) from planning to execution.
   • Provide technical oversight for corporate events, including A/V setup and executive support.
4. 4. Process Improvement
   • Identify automation opportunities to enhance workflows and end‑user experience.
   • Evaluate emerging technologies to boost productivity and security.

Job Requirements

• Bachelor's Degree in IT, Computer Science, or related field.
• 2-3+ years in IT operations, including 1+ years leading teams.
• Proven expertise in ITSM, IT project management, and multi‑site operations.
• Professional English proficiency (written/spoken).
• Willingness to travel between sites.

Good to Have (Preferred):

• Certifications: ITIL, PMP, or Prince2.
• Mandarin proficiency (spoken).
• Experience with HR/staffing agency collaboration.
• Corporate event A/V management.