IT Support Executive: Frontline Tech Champion

S P Setia Berhad; Kepala Batas; On-site; MYR 36,000 - 72,000; Full time

Benefits offered by this job

Medical allowance

Loans

Dental

Sports (Gym)

Parking

Staff purchase discount

Long term incentive scheme

Job summary

S P Setia Berhad is seeking an IT Support Executive in Penang/Kepala Batas to provide frontline technical support, troubleshoot issues, and ensure smooth daily operations across the organisation.

Responsibilities include handling end-user requests via helpdesk, diagnosing hardware and software problems, and maintaining IT assets and documentation. Candidates should have 2–3 years of IT support experience and strong customer-oriented communication.

Qualifications

• Minimum 2–3 years in IT support, helpdesk or technical support roles.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency in troubleshooting hardware issues and peripherals.
• Experience with IT ticketing systems and helpdesk software.
• Basic networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with Microsoft Office and business apps.
• Excellent problem-solving and analytical skills.
• Strong communication and ability to explain tech to non-tech users.
• Customer service orientation and teamwork in a fast-paced environment.
• Patience and professionalism in handling IT issues.
• Relevant IT certifications (CompTIA A+, MS Modern Desktop Associate or equivalent) are advantageous.

Responsibilities

• Provide frontline and second-level IT support via helpdesk, phone, email, and in-person assistance
• Diagnose, troubleshoot and resolve hardware, software and network issues promptly
• Install, configure and maintain IT hardware, software and peripherals
• Manage user accounts, access permissions and password resets per policy
• Perform preventative maintenance to minimise downtime
• Document IT issues, solutions and ticket resolutions accurately
• Assist with IT asset management and inventory control
• Support IT during relocations, upgrades and major initiatives
• Escalate complex issues to senior staff or vendors as needed
• Contribute to continual improvement of IT support processes and user experience

Skills

Windows OS

macOS

Hardware troubleshooting

Helpdesk software

Networking basics

MS Office

Problem solving

Communication

Teamwork

Customer service

IT certifications

Tools

Ticketing system

Job description

S P Setia Berhad is seeking an IT Support Executive in Penang/Kepala Batas to provide frontline technical support, troubleshoot issues, and ensure smooth daily operations across the organisation.

Responsibilities include handling end-user requests via helpdesk, diagnosing hardware and software problems, and maintaining IT assets and documentation. Candidates should have 2–3 years of IT support experience and strong customer-oriented communication.