IT Support Manager

ProSales; Kuala Lumpur; On-site; MYR 40,000 - 70,000; Full time

Job summary

ProSales in Kuala Lumpur is hiring an IT Support Specialist to handle hardware, software, network and system issues. You will manage IT infrastructure, cloud services and user accounts while coordinating with external vendors.

A key focus is supporting AI initiatives and digital solutions to improve productivity and workflows. The role requires 1–3 years’ IT support experience, familiarity with Microsoft 365 and Google Workspace, and strong troubleshooting and communication skills to assist

Qualifications

• Diploma or degree in IT or related field with 1–3 years of IT support experience.
• Solid knowledge of IT infrastructure, networking, cloud services, endpoints and business apps.
• Familiarity with Microsoft 365, Google Workspace and AI/automation tools; eager to learn new tech.
• Strong troubleshooting, problem solving and organizational skills; able to manage multiple requests.

Responsibilities

• Provide IT support across hardware, software, network and system issues with timely assistance.
• Manage IT systems and infrastructure including computers, devices, user accounts, cloud services, network systems and business apps; coordinate with external providers.
• Assist AI and automation initiatives by identifying repetitive tasks, evaluating AI tools and implementing digital solutions to improve workflows.
• Maintain IT security, documentation and asset records, including user access, licensing, configurations and incident logs.
• Guide users on new systems, document solutions and suggest improvements to IT operations.

Skills

IT infrastructure

Networking

Cloud services

Endpoints

Business applications

Troubleshooting

Microsoft 365

Google Workspace

AI tools

Automation platforms

Education

Diploma or degree in IT/related field

Tools

Microsoft 365

Google Workspace

AI tools

Automation platforms

Job description

• Provide IT support and troubleshooting across hardware, software, network and system issues, ensuring employees receive timely assistance and technical problems are properly resolved.
• Manage IT systems and infrastructure, including computers, devices, user accounts, cloud services, network systems and business applications, while coordinating with external IT service providers when required.
• Support AI and automation initiatives by identifying repetitive processes, evaluating useful AI tools and helping implement digital solutions that improve internal workflows, IT support and employee productivity.
• Maintain IT security, documentation and asset records, including user access, software licensing, system configurations, incident logs and IT equipment, while supporting basic cybersecurity and data protection practices.
• Support employees and continuous improvement by guiding users on new systems and digital tools, documenting common solutions, identifying recurring IT issues and recommending practical improvements to the organisation’s IT operations.

Job Requirement

• Diploma or Degree in Information Technology, Computer Science, Information Systems or a related field, with 1–3 years of experience in IT support, system administration or a related role.
• Good knowledge of IT infrastructure, networking, cloud services, endpoints and business applications, with hands-on experience troubleshooting hardware and software issues.
• Familiarity with Microsoft 365, Google Workspace and AI tools/automation platforms, with a willingness to learn and explore new technologies.
• Strong troubleshooting, problem-solving and organisational skills, with the ability to manage multiple support requests, prioritise tasks and work independently.
• Good communication and interpersonal skills, with the ability to explain technical issues clearly to non-technical users and coordinate effectively with internal teams and external vendors.
• Strong interest in AI adoption, automation and digital transformation, with a proactive mindset towards finding better ways to improve IT support and business processes.