Specialist Professional Customer Operations (CHRIS_157579-33646)

DHL Global Forwarding (Malaysia) Sdn. Bhd.; Bayan Lepas; On-site; MYR 60,000 - 90,000; Full time

Job summary

DHL Global Forwarding (Malaysia) Sdn Bhd in Bayan Lepas, Penang, is seeking a Specialist Professional Customer Operations to execute customer operations plans and ensure smooth flow of goods across the customer's global supply chain.

You will support the sales team, manage orders, resolve delivery issues, monitor capacities, and maintain updated system information on shortages and pricing while delivering cost-effective, high-quality service.

Qualifications

• Bachelor’s Degree or equivalent qualification.
• Minimum 4 years of experience in Logistics, Freight Forwarding, or related field.
• Good communication skills are required.
• Good time management and ability to work on weekends and 24x7 shifts.
• Results-driven, proactive, and adaptable to changing business needs.

Responsibilities

• Execute customer operations plans and processes to deliver efficient logistics.
• Manage and update orders received via the system including special and non-assigned orders.
• Ensure flow of goods and information across a customer’s global supply chain and resolve delivery issues.
• Support sales team with quotations, exception deal management, and billing corrections.
• Draft reports on inquiries, sales trends, and service issues for management.

Skills

Good communication

Time management

Education

Bachelor’s Degree or equivalent

Job description

Specialist Professional Customer Operations (CHRIS_157579-33646)

DHL Global Forwarding (Malaysia) Sdn Bhd 4.2 View all jobs

• Execute customer operations plans and processes to deliver efficient logistics processes
• Execute, manage and update orders received via the system including special and non-assigned orders
• Ensure flow of goods and information across a customer’s global supply chain and provide resolution for order/ delivery issues
• Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
• Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
• Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements
• Track the available capacities and ensure optimum utilization as per the set objectives
• Resolve issues occurring in operational activities, report to management on events and exceptions, as necessary
• Ensure systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.
• Draft reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. and evaluate efficiency of operational performance and delivery
• Interact with other logistics operations departments, customer service and warehouse team to ensure smooth operations
• Comply with operating standards and procedures to provide cost-effective, superior and efficient customer service
• Study and resolve issues in day-to-day customer operations and execute practices focusing on increasing effectiveness and efficiency

Stakeholders

• Connect with and influence other specialist departments and 3rd parties e.g. external service providers
• May convince others to accept new concepts, practices, and approaches
• Build strong, trusting cross-functional relationships with DHL managers
• Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
• Provide technical guidance to line managers and employees

Management Responsibility

• Individual contributor who may manage two or fewer employees
• May direct the work of other lower level professionals or manage processes and programs
• Coach and review the work of lower level professionals

Job Requirement

• Bachelor’s Degree or equivalent experience/qualification
• Minimum 4 years of experience in Logistics, Freight Forwarding, or related field
• Good communication skill is required
• Good time management & able to support on weekend and public holidays and 24x7 work shift
• Results-driven, proactive, and adaptable to changing business needs and withstand pressure

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Logistics, Freight & Delivery Services 101-1,000 employees

DHL – The logistics company for the world

DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 550,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.

DHL – The logistics company for the world

DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 550,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.

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