Executive - Front Desk

Scicom (MSC) Berhad

Kuala Lumpur

On-site

MYR 25,000 - 30,000

Full time

6 days ago

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Benefits offered by this job

Performance related bonus for staff

Annual Leave 15 days

Medical Leave 14 days

Medical and hospitalization coverage

Job summary

Scicom (MSC) Berhad in Kuala Lumpur is seeking an energetic admin associate to handle front desk duties, customer inquiries, and daily invoicing. You will coordinate with internal teams, process escalations via CRM, and ensure timely responses under SOPs.

The role suits a diploma holder with customer service exposure and a keen eye for detail in a fast-paced environment. Core duties include handling English and Bahasa Malaysia communications, MS Office tasks, and contributing to a supportive

Qualifications

Diploma with prior related working experience (preferably 1 year in contact centre) or equivalent.
Able to read, write and speak in English and Bahasa Malaysia.
Proficient in MS Office (Word, PowerPoint, Excel).
Strong multitasking and customer service orientation.
Willing to learn and adapt in a fast-moving environment.
Eligible for Full Time employment in Kuala Lumpur.

Responsibilities

Ensure that all customers are attended within the specified waiting time determined by the management.
Ensure that all applications received through the front desk are invoiced on a daily basis.
Answer any enquiries from customers regarding education in Malaysia or any services provided.
Ensure that all passports/supporting letters received/provided through the front desk is in line with SOPs determined by the management.
Work closely with internal departments to ensure all escalations received through the front desk are progressing smoothly.
Handling & vetting urgent cases given by the clients.
Undertake any other admin tasks assigned by the Assistant Manager or any other superior from Operations as and when required.
Highlight any system downtime to line manager.
When operational situation arises, management will require the agent to stay back and complete all assigned duties.
Attend to daily escalated cases via CRM pertaining to front desk escalations.

Skills

English

Bahasa Malaysia

MS Office

Customer service

Multitasking

Fast learner

Willingness to learn

Education

Diploma

Tools

CRM

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Job Description

The Responsibilities of the Role

Ensure that all customers are attended within the specified waiting time determine by the management.
Ensure that all applications received through the front desk are invoiced on a daily basis.
Answer any enquiries from customers regarding education in Malaysia or any services provided.
Ensure that all passports/supporting letters received/provided through the front desk is in line with SOPs determine by the management.
Work closely with internal departments to ensure all escalations received through the front desk are progressing smoothly.
Handling & vetting urgent cases given by the clients.
Undertake any other admin tasks assigned by the Assistant Manager or any other superior from Operations as and when required.
To highlight any system downtime to line manager.
When operational situation arises, management will require the agent to stay back and complete all assigned duties.
Attend to daily escalated cases via CRM pertaining to front desk escalations.

Skill Requirements

Able to read, write and speak in English and Bahasa Malaysia.
Basic Computer knowledge: MS Office (Word, Power Point & Excel).
Good multitasking ability.
Customer service oriented.
Willingness to learn and fast learner.
Ability to work in a fast-moving environment.
Minimum Diploma with prior related working experience (preferably minimum 1 year experience in contact centre) or equivalent combination of education and experience.

The Package