Administrator (Front Desk) Executive

Perdana University; Kuala Lumpur; On-site; MYR 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Maternity leave

Opportunities for promotion

Job summary

Perdana University in Kuala Lumpur seeks a friendly and professional Front Desk / Receptionist to be the welcoming face of the campus. You will provide excellent customer service to internal and external customers, handle inquiries, manage calls, and support admissions information.

The role requires a bachelor’s degree in communications or business administration, 2–3 years in a similar capacity, and proficiency in Microsoft Office.

Qualifications

• Bachelor degree in Communications, Business Administration, Office Administration or its equivalent.
• Minimum 2-3 years of working experience in a similar capacity, preferably from an educational institution.
• Must have intermediate/advanced knowledge and experience of Microsoft Office or its equivalent.
• Experienced in all aspects of administration, office management and receptionist duties preferred.
• Ability to communicate effectively in English and Bahasa Malaysia is a must.
• Candidate must be highly professional, possess a passion for delivery of excellent customer service.
• Must be energetic and have the ability to prioritize workload effectively.
• Must be a good communicator, confident to liaise with individuals at all levels with a positive can-do attitude.
• Must have an eye for detail, an analytical approach and an understanding of the need to be adaptable to the changing operational needs of the organization.

Responsibilities

• Responsible for front desk functions and guest reception.
• Attend to all guests and visitors inquiries at the reception counter professionally.
• Attend to all incoming and outgoing calls appropriately and courteously.
• Handling all incoming company telephone calls and “walk-in” visitors in a highly professional, courteous, proactive and efficient manner.
• Maintaining a neat and professional Front Office environment to reinforce a professional image to both internal employees and external customers.
• Answering phone calls with good manner and directing the calls to the appropriate department as well as taking down messages.
• To provide telephone counseling on admissions and all other enquiries.
• To manage the meeting/discussion rooms placed under the purview of the front office
• To liaise with cleaning and pantry personnel in maintaining the cleanliness of the rooms and in preparing refreshments when necessary.
• Handle in-coming and outgoing mails - acknowledge, sort, record and distribute in-coming mails to the respective departments.
• Perform a wide range of administrative support as needed.
• Assist Marketing in campus tour for visitors/guests.
• To support marketing team during university open days.
• Provide office support services in order to ensure efficiency and effectiveness within office administration department

Skills

Front desk

Customer service

Microsoft Office

Communication

Education

Bachelor degree in Communications / Business Administration

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The principal objective of this job is being the “face” of the university will be responsible in providing excellent customer service to both internal and external customers. The job holder expected to deliver friendly, courteous, efficient customer service and to create warm and welcoming atmosphere for all guests, with the key aim of retaining and attracting new customers.

Duties & Responsibilities

• Responsible for front desk functions and guest reception.
• Attend to all guests and visitors inquiries at the reception counter professionally.
• Attend to all incoming and outgoing calls appropriately and courteously.
• Handling all incoming company telephone calls and “walk-in” visitors in a highly professional, courteous, proactive and efficient manner.
• Maintaining a neat and professional Front Office environment to reinforce a professional image to both internal employees and external customers.
• Answering phone calls with good manner and directing the calls to the appropriate department as well as taking down messages.
• To provide telephone counseling on admissions and all other enquiries.
• To manage the meeting/discussion rooms placed under the purview of the front office
• To liaise with cleaning and pantry personnel in maintaining the cleanliness of the rooms and in preparing refreshments when necessary.
• Handle in-coming and outgoing mails - acknowledge, sort, record and distribute in-coming mails to the respective departments.
• Perform a wide range of administrative support as needed.
• Assist Marketing in campus tour for visitors/guests.
• To support marketing team during university open days.
• Provide office support services in order to ensure efficiency and effectiveness within office administration department

Requirements:

• Bachelor degree in Communications, Business Administration, Office Administration or its equivalent
• Minimum 2-3 years of working experience in a similar capacity, preferably from an educational institution
• Must have intermediate/advanced knowledge and experience of Microsoft Office or its equivalent
• Experienced in all aspects of administration, office management and receptionist duties preferred
• Ability to communicate effectively in English and Bahasa Malaysia is a must
• Candidate must be highly professional , possess a passion for delivery of excellent customer service
• Must be energetic and have the ability to prioritize workload effectively
• Must be a good communicator, confident to liaise with individuals at all levels with a positive can-do attitude
• Must have an eye for detail, an analytical approach and an understanding of the need to be adaptable to the changing operational needs of the organization

Job Types: Full-time, Contract

Pay: From RM2,500.00 per month

• Health insurance
• Maternity leave
• Opportunities for promotion

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current notice period, and how soon would you be available to start if selected?