Executive, Food Services (Sales, Ipoh)

DKSH Management Ltd.; Ipoh; On-site; MYR 36,000 - 60,000; Full time

Job summary

DKSH Management Ltd. in Ipoh, Malaysia invites an enthusiastic Sales Executive to expand market share in F&B and bakery ingredients.

You will develop and execute sales strategies, acquire new clients, and strengthen relationships with existing customers to meet and exceed targets. The role requires 1–2 years in a similar role, preferably in F&B/HORECA, strong communication and negotiation skills, willingness to travel, and proficiency with Excel and CRM tools.

Qualifications

• 1-2 years experience in a similar role, preferably from F&B industry.
• Sales background with HORECA exposure/experience is highly desirable.
• Bakery ingredients sales experience is highly desirable.
• Demonstrate basic knowledge of the industry, market & competitors.
• Demonstrate basic knowledge in assigned territories/products/services and strong selling skills.
• Demonstrate strong communication and negotiation skills.
• Demonstrate basic research and analytical skills.
• Proficiency with office tools (Excel, Word, PowerPoint).
• Fluency in local language and ideally in English, both written and spoken.
• Must be willing to travel.

Responsibilities

• Expand market share by acquiring new clients and enhancing relationships.
• Develop and execute sales strategies to meet/exceed targets.
• Safeguard market position and growth targets.
• Implement action plans to achieve sales targets for assigned territories.
• Track progress against KPIs and prioritise daily activities.
• Execute sales activities including product portfolios and marketing plan introductions.
• Prepare quotations, delivery terms, and commercial terms per policy.
• Record sales data and maintain customer data in CRM.
• Report competitor activity and inputs for reports.
• Support continuous improvement of sales processes and collect payments.
• Maintain a customer issues log and follow up on problems.
• Inform customers of promotions and new/upgraded products.
• Assist in managing day-to-day operating expenditures.
• Coordinate with internal stakeholders for timely delivery and relationship development.

Skills

Selling skills

Communication skills

Negotiation skills

Language skills

Travel willingness

Education

Diploma or Degree in Hospitality / Culinary Art / Baking

Job description

About The Role

Expanding the company's market share by acquiring new clients and enhancing relationships with existing ones. Developing and executing sales strategies to meet and exceed targets. To ensure that the sales strategy remains on track, safeguarding the company's market position and growth targets.

What You Will Deliver

• Implement action plans (e.g. make regular calls/visits, take orders, etc.) to achieve sales targets for assigned businesses/territories
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed
• Execute sales activities for assigned businesses/territories, including product portfolios and marketing plan introductions, order taking, marketing display set-ups and in-store merchandising
• Prepare quotation/tender prices, delivery and commercial terms, in accordance with company policies
• Report on the activities and products of the competitors via inputs to the competition reports
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. Track and collect payments from customers
• Maintain a customer complaints/issues log and follow up on customer issues
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products
• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Work with internal stakeholders to ensure timely delivery of products. Support internal stakeholders in relationship development with key customers

What You Bring

• Diploma or Degree in Hospitality / Culinary Art / Baking, or any other related field.
• 1-2 years experience in a similar role, preferably from F&B industry
• Sales background dealing with HORECA exposure/experience is highly desirable
• Sales of Bakery Ingrediance is highly desired
• Demonstrate basic knowledge and understanding of the industry, market & competitors
• Demonstrate basic knowledge in assigned territories/products/services and strong selling skills
• Demonstrate strong communication and negotiation skills
• Demonstrate basic research and analytical skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in local language and ideally in English, both written and spoken
• Must be willing to travel

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Food Services Sales.