Executive, Food Services (Kota Bharu - Sales, HoReCa Channel)

DKSH Malaysia Sdn Bhd; Kota Bharu; On-site; MYR 60,000 - 90,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking a Sales professional to support day-to-day operations, drive sales in assigned businesses/territories, and coordinate with internal stakeholders for timely product delivery. The role emphasizes strong selling, communication, and negotiation skills, with knowledge of Excel, Word, and PowerPoint.

Willingness to travel and familiarity with HORECA and bakery ingredients are highly desired.

Qualifications

• Diploma or Degree in Sales/Marketing, or related field.

Responsibilities

• Assist in managing day-to-day operating expenditures against budgets.
• Implement action plans to achieve sales targets for assigned businesses/territories.
• Track progress against KPIs and sales plans; prioritize daily activities.
• Execute sales activities including product portfolios, marketing plans, order taking, and in-store merchandising.
• Prepare quotations, delivery terms, and commercial terms per company policy.

Skills

Sales skills

Communication

Negotiation

Analytical skills

MS Office

Education

Diploma/ Degree in Sales/Marketing

Tools

Excel

Word

PowerPoint

Job description

Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources

Implement action plans (e.g. make regular calls/visits, take orders, etc.) to achieve sales targets for assigned businesses/territories

Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed

Execute sales activities for assigned businesses/territories, including product portfolios and marketing plan introductions, order taking, marketing display set-ups and in-store merchandising

Prepare quotation/tender prices, delivery and commercial terms, in accordance with company policies

Report on the activities and products of the competitors via inputs to the competition reports

Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases

Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. Track and collect payments from customers

Maintain a customer complaints/issues log and follow up on customer issues

Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products

Work with internal stakeholders to ensure timely delivery of products. Support internal stakeholders in relationship development with key customers

Job requirements:

Diploma or Degree in Sales/Marketing, or any other related field.

3-4 years sales experience in a similar role, MUST be from Food Services sales industry

Sales background dealing with HORECA exposure/experience is highly desirable

Sales of Bakery Ingredients is highly desired.

Demonstrate basic knowledge and understanding of the industry, market & competitors

Demonstrate basic knowledge in assigned territories/products/services and strong selling skills

Demonstrate strong communication and negotiation skills

Demonstrate basic research and analytical skills

Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

Demonstrate fluency in local language and ideally in English, both written and spoken. Able to converse in Chinese is an added advantage, as will need to liaise with Chinese speaking customers.

Must be willing to travel

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

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