Customer Experience & Defect Resolution Lead

ECO SUMMER SDN BHD; Johor; On-site; MYR 40,000 - 60,000; Full time

Job summary

ECO SUMMER SDN BHD in Johor, Malaysia seeks a dedicated customer service professional to administer the vacant possession process and manage defect rectifications. You will oversee customer feedback and ensure service delivery aligns with Eco World standards.

The ideal candidate should possess a degree in Business and at least two years of experience in customer service or hospitality. Strong communication, organizational skills, and a customer-focused mindset are crucial.

Qualifications

• Minimum 2 years’ experience in customer service or hospitality.
• Degree/Diploma in Business Studies, Administration, or Management.
• Strong organizational and communication skills.

Responsibilities

• Administer the vacant possession process and oversee defect rectifications.
• Address customer feedback professionally and propose solutions.
• Coordinate with maintenance and security teams for efficient operations.

Skills

Customer Communication

Complaint Handling

Operational Coordination

Organizational Skills

Education

Degree/Diploma in Business Studies, Administration, Management, or equivalent

Tools

Defect Management System

Customer Feedback Analysis Tools

Performance Dashboards

Job description

ECO SUMMER SDN BHD in Johor, Malaysia seeks a dedicated customer service professional to administer the vacant possession process and manage defect rectifications. You will oversee customer feedback and ensure service delivery aligns with Eco World standards.

The ideal candidate should possess a degree in Business and at least two years of experience in customer service or hospitality. Strong communication, organizational skills, and a customer-focused mindset are crucial.