Executive, Domestic (Customer Service)

DHL Global Forwarding; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

DHL Global Forwarding is seeking a Domestics Executive to manage shipment bookings and coordinate domestic and airfreight operations from Iskandar Puteri, Johor. You will ensure timely shipment execution and deliver outstanding customer service to DHL customers.

The role requires a Diploma/Degree in logistics, at least 2 years in freight forwarding or related operations, strong communication skills, and proficiency in MS Office; CW1 experience is a plus.

Qualifications

• Diploma and/or Degree in Logistics, Transportation, and/or Business Studies with minor in logistics and supply chain.
• Experience with minimum 2 years in freight forwarding, supply chain or customer service operations.
• Strong customer service mindset with excellent communication and stakeholder management skills.
• Proficiency in Microsoft Office; CW1 experience is an added advantage.

Responsibilities

• Manage and process customer shipment bookings accurately and efficiently.
• Coordinate shipment movements with internal operations teams and DHL network offices.
• Monitor shipments from booking through delivery, ensuring service commitments are met.
• Prepare and verify shipping documentation in compliance with requirements.
• Resolve shipment exceptions and provide timely customer updates.
• Build strong customer relationships and deliver superior service.
• Maintain accurate shipment records and system updates.
• Support continuous improvement initiatives to enhance efficiency and service quality.

Skills

Customer service

Communication

Stakeholder management

Problem solving

Multitasking

Detail orientation

Team coordination

Education

Diploma in Logistics

Bachelor’s degree in Logistics

Tools

CW1/Cargowise

Job description

We are looking for a customer-focused Domestics Executive to manage shipment bookings, coordinate domestic and airfreight operations, ensure timely shipment execution and deliver excellent customer service.

Job Responsibilities

• Manage and process customer shipment bookings accurately and efficiently.
• Coordinate shipment movements with internal operations teams, transport providers and DHL network offices.
• Monitor shipments from booking through delivery, ensuring service commitments are met.
• Prepare and verify shipping documentation in compliance with operational and regulatory requirements.
• Proactively resolve shipment exceptions and provide timely updates to customers.
• Build strong customer relationships and deliver outstanding customer service.
• Maintain accurate shipment records and system updates.
• Support continuous improvement initiatives to enhance operational efficiency and service quality.

We are expecting the incumbent to meet these requirements

• Diploma and/or Degree in Logistics, Transportation, and/or Business Studies with minor in logistics and supply chain
• Experience with minimum 2 years' in freight forwarding, supply chain or customer service operations
• Strong customer service mindset with excellent communication and stakeholder management skills.
• Good problem-solving abilities with a customer-focused mindset.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Proficiency in Microsoft Office applications(Word, Excel & PowerPoint); logistics system experience such as Cargowise (CW1) will be an added advantage.
• Detail-oriented with a strong focus on accuracy and quality.
• This position is located at Iskandar Puteri, Johor

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice.