Executive Customer Support - Telco (Marang) - 6 months Contract

Scicom (MSC) Berhad; Malaysia; Presencial; MYR 22 000 - 28 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

6 months contract

Medical insurance coverage

6 days annual leave

Quadrant performance allowance (for >)

Resumo da oferta

Scicom (MSC) Berhad is seeking a customer service representative in Malaysia. You will handle inquiries via phone, email, or live chat, resolve complaints, and provide accurate information about products, services, policies and procedures.

The role operates on a 6-month contract with RM2,000–RM2,500 monthly, plus medical coverage, 6 days of annual leave, and a quarterly performance allowance for confirmed staff. English and Bahasa Malaysia are essential, with basic computer skills required.

Qualificações

• Minimum SPM qualification.
• Good command of spoken and written English and Bahasa Malaysia.
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Possess initiative and ability to work independently and as a team.
• Dynamic, highly motivated and result-oriented team player.

Responsabilidades

• Handle customer inquiries via phone, email, or live chat in a professional and timely manner.
• Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot technical issues and coordinate with relevant departments.

Conhecimentos

English

Bahasa Malaysia

MS Office

MS Outlook

Internet Explorer

Team player

Initiative

Independent worker

Formação académica

SPM

Ferramentas

MS Office

MS Outlook

Internet Explorer

Descrição da oferta de emprego

The Responsibilities of the Role: -

• Handle customer inquiries via phone, email, or live chat in a professional and timely manner.
• Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot technical issues and *** relevant departments.
• Coordinate with technical and back-end teams to ensure smooth service.
• Managing customer complaints and escalations.
• Input customer interaction, problems into the Customer Relationship Manager (CRM).
• Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
• Manage and attempt to resolve any complaints directed to the contact center.
• Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
• Work on agreed productivity and quality standards and any KPIs as provided by Management.
• Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.

The Requirements for the Role:

• Min SPM
• Good command of spoken and written English and Bahasa Malaysia.
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Contact Centre Operating Days/Hours: Monday-Sunday
• 5-day week; off days based on roster.

The Offer:-

• 6 months contract
• Attractive Salary -RM 2000 - RM2500.
• Performance-related allowance on a quarterly basis for confirmed staff
• 6 days Annual Leave
• 14 days Medical Leave
• Medical and hospitalization insurance coverage.