Executive Airline Ticketing & Reservations — 24/7 Support

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 22,320 - 27,900; Full time

Benefits offered by this job

Attractive Basic Salary

Attendance Allowance

Performance Related Bonus

Medical and hospitalization insurance coverage

Job summary

A leading customer service provider in Kuala Lumpur is seeking an Executive Customer Service representative to manage incoming customer requests related to ticketing and flight reservations. The ideal candidate will be proficient in English and Bahasa Malaysia, with prior experience in the travel industry preferred. This position offers a structured salary increase and various benefits including annual and medical leave, as well as performance bonuses.

Qualifications

• Experience in ticketing and customer service in the travel industry will be an added advantage.
• Possess initiative, dynamic and highly motivated.
• Result-oriented team player with good interpersonal skills.

Responsibilities

• Manage incoming calls and emails from customers pertaining to ticketing and flight reservations.

Skills

Excellent command of spoken and written English

Excellent command of spoken and written Bahasa Malaysia

Interpersonal skills

Ability to work independently

Team player

Education

SPM/STPM/Diploma/Degree in any discipline

Job description

A leading customer service provider in Kuala Lumpur is seeking an Executive Customer Service representative to manage incoming customer requests related to ticketing and flight reservations. The ideal candidate will be proficient in English and Bahasa Malaysia, with prior experience in the travel industry preferred. This position offers a structured salary increase and various benefits including annual and medical leave, as well as performance bonuses.