Executive Customer Support (KL) - 6 months Contract

Scicom MSC Berhad; Kampung Cendana; On-site; MYR 25,000 - 30,000; Full time

Benefits offered by this job

Six-month contract

RM2500 salary

Quarterly allowance

6 days annual leave

14 days medical leave

Medical insurance

Job summary

Scicom MSC Berhad is hiring for a customer service role based in Malaysia. The position handles inquiries via phone, email, or live chat, resolves complaints, and provides accurate information on products and policies. It requires strong English and Bahasa Malaysia, with Mandarin a plus, and basic PC skills.

The role operates Monday through Sunday with a 5-day week and rostered offs. The offer includes a 6-month contract, a salary of RM2500, quarterly performance allowances for confirmed staff,

Qualifications

• Minimum SPM qualification.
• Excellent command of spoken and written English and Bahasa Malaysia.
• Mandarin is an added advantage.
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Able to work independently and as part of a team.
• Contact Centre operating days/hours: Monday-Sunday; 5-day week with rostered off days.

Responsibilities

• Handle customer inquiries via phone, email or live chat in a professional, timely manner.
• Resolve customer complaints with a focus on high customer satisfaction.
• Provide accurate information about products, services, policies and procedures.
• Troubleshoot technical issues and escalate unresolved problems to relevant departments.
• Coordinate with technical and back-end teams for smooth service delivery.
• Input customer interactions into the CRM and manage escalations.
• Participate in team meetings and provide feedback to colleagues and management.
• Work on productivity and quality KPIs as defined by Management.
• Ensure understanding and adherence to performance standards and policies.

Education

SPM

Job description

The Responsibilities of the Role: -

• Handle customer inquiries via phone, email, or live chat in a professional and timely manner.
• Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot technical issues and elevate unresolved problems to relevant departments.
• Coordinate with technical and back-end teams to ensure smooth service.
• Managing customer complaints and escalations.
• Input customer interaction, problems into the Customer Relationship Manager (CRM).
• Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
• Manage and attempt to resolve any complaints directed to the contact center.
• Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
• Work on agreed productivity and quality standards and any KPIs as provided by Management.
• Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.

The Requirements for the Role:

• Min SPM
• Good command of spoken and written English and Bahasa Malaysia.
• Ability to speak and write in Mandarin is added advantage
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Contact Centre Operating Days/Hours: Monday-Sunday
• 5-day week; off days based on roster.

The Offer:-

• 6 months contract
• Attractive Salary - RM2500.
• Performance-related allowance on a quarterly basis for confirmed staff
• 6 days Annual Leave
• 14 days Medical Leave
• Medical and hospitalization insurance coverage.