Luxury Concierge: Elevate Guest Experiences & Service

Mandarin Oriental; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Mandarin Oriental, Kuala Lumpur invites applications for a Concierge within the Front Office. You will deliver personalized, exceptional guest services and handle guest requests efficiently in line with MO standards.

Based at our Kuala Lumpur property, the Concierge works with Bellmen, Doormen and Airport Representatives to ensure a seamless guest experience, maintains records, and supports colleagues during peak periods.

Responsibilities

• Assist in day-to-day operation of the Concierge Department and ensure total quality in guest services.
• Follow LQE policies, SOPs, MO Pillars, Vision, Mission and objectives.
• Participate in training, coaching and support Concierge colleagues.
• Carry out duties as assigned by Chief/Assistant Chief Concierge.
• Deliver genuine care and anticipate guest needs.
• Provide personalized, warm and efficient service while knowing hotel operations and local attractions.
• Coordinate with Front Office and other departments for seamless guest experience.
• Maintain records and follow up on guest requests.
• Demonstrate integrity, respect and accountability in interactions.
• Seek opportunities to improve guest experience and operational efficiency.

Job description

Mandarin Oriental, Kuala Lumpur invites applications for a Concierge within the Front Office. You will deliver personalized, exceptional guest services and handle guest requests efficiently in line with MO standards.

Based at our Kuala Lumpur property, the Concierge works with Bellmen, Doormen and Airport Representatives to ensure a seamless guest experience, maintains records, and supports colleagues during peak periods.