Executive, Branch Operations

Carsome; Shah Alam; On-site; MYR 36,000 - 58,000; Full time

Job summary

Carsome Malaysia is hiring a Business Support Executive to strengthen the operations team across the vehicle ownership journey, ensuring seamless customer and transaction experiences with compliance and service quality.

The role covers end-to-end branch operations, coordinating customer, transaction, admin, and vehicle activities, with focus on process improvements and stakeholder collaboration to achieve service targets.

Qualifications

• Diploma or Bachelor's Degree in any relevant discipline.
• Experience in customer service, operations, administration, automotive or related.
• Strong communication and stakeholder management skills.
• Ability to manage multiple cases and meet service level targets.
• Good attention to detail and compliance awareness.
• Proficiency in Microsoft Office and operational systems.

Responsibilities

• Support end-to-end branch operations by coordinating customer, transaction, administrative, and vehicle-related activities.
• Facilitate customer appointments, transaction processing, and operational activities to ensure a seamless customer experience.
• Manage and maintain operational records, documentation, and system updates to support accurate and timely transaction completion.
• Coordinate with customers, dealers, financial institutions, and internal stakeholders to ensure smooth execution of operational processes.
• Support the administration and execution of ownership transfer, payment, financing, and other transaction-related activities in accordance with company requirements.
• Monitor case progress and follow up on outstanding actions to ensure service level commitments and operational targets are achieved.
• Support vehicle receiving, inventory management, movement, storage, and handover activities to maintain operational efficiency and vehicle readiness.
• Perform vehicle condition verification and operational checks to ensure compliance with company standards and processes.
• Assist in resolving operational, customer, and transaction-related issues by coordinating with relevant stakeholders and providing timely updates.
• Ensure compliance with operational procedures, regulatory requirements, and company policies across all branch activities.
• Contribute to branch performance by supporting daily operational execution, process improvements, and service quality initiatives.
• Collaborate with cross-functional teams to drive operational excellence and deliver a

Skills

Strong communication

Stakeholder management

Multi-tasking

Attention to detail

Compliance awareness

Education

Diploma or Bachelor's Degree in any relevant discipline

Tools

Microsoft Office

Operational systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

As part of CARSOME's operations team, the Business Support Executive (BSE) role is

responsible for delivering a seamless customer and transaction experience while ensuring

operational excellence, compliance, and service quality across the vehicle ownership journey.

What You’ll Be Doing

• Support end-to-end branch operations by coordinating customer, transaction, administrative, and vehicle-related activities.
• Facilitate customer appointments, transaction processing, and operational activities to ensure a seamless customer experience.
• Manage and maintain operational records, documentation, and system updates to support accurate and timely transaction completion.
• Coordinate with customers, dealers, financial institutions, and internal stakeholders to ensure smooth execution of operational processes.
• Support the administration and execution of ownership transfer, payment, financing, and other transaction-related activities in accordance with company requirements.
• Monitor case progress and follow up on outstanding actions to ensure service level commitments and operational targets are achieved.
• Support vehicle receiving, inventory management, movement, storage, and handover activities to maintain operational efficiency and vehicle readiness.
• Perform vehicle condition verification and operational checks to ensure compliance with company standards and processes.
• Assist in resolving operational, customer, and transaction-related issues by coordinating with relevant stakeholders and providing timely updates.
• Ensure compliance with operational procedures, regulatory requirements, and company policies across all branch activities.
• Contribute to branch performance by supporting daily operational execution, process improvements, and service quality initiatives.
• Collaborate with cross-functional teams to drive operational excellence and deliver a

What You’ll Need

• Diploma or Bachelor's Degree in any relevant discipline.
• Experience in customer service, operations, administration, automotive or related
• Strong communication and stakeholder management skills.
• Ability to manage multiple cases and meet service level targets.
• Good attention to detail and compliance awareness.
• Proficiency in Microsoft Office and operational systems