Event Coordinator

Trove Johor Bahru; Johor Bahru; On-site; MYR 39,000 - 78,000; Full time

Job summary

Trove Johor Bahru is seeking a proactive Sales Coordinator to support the sales team at our Johor Bahru property. You will handle inquiries, coordinate with clients and suppliers, and prepare proposals and contracts.

This role emphasizes meticulous document control, meeting coordination, and delivering accurate reports. You will manage schedules and assist with events, ensuring smooth operations for the property.

Responsibilities

• Answer telephone and respond to caller inquiries in a pleasant manner
• Answer client / bookers questions about property facilities or service (hours of operation, rate and room types, packages, promotions, entertainment, restaurant)
• Coordinate internally with team
• Generate reports, preparing proposals, collections details, coordinating with clients & suppliers
• Prepare sales-related documents throughout the sales process (proposals, contracts, banquet event orders)
• Ensure all documents produced by the sales department (banquet event orders, contracts, rooming lists, proposals) are completed accurately and on time
• Gather materials and assemble information packages (brochures, promotional materials, sales demo kit, welcome kit, souvenir)
• Manage and maintain managers schedules, appointments and travel arrangements
• Assist sales team by managing schedules, filing important documents and communicating relevant information
• Arrange and co-ordinate meetings, events and any appointments
• Record, transcribe and distribute minutes of meetings
• Formulates all sales policies, practices and procedures
• File and retrieve documents and reference materials
• Ensure the adequacy of sales-related equipment or material are available at all times
• Other duties as assigned by Director of Sales or the management

Job description

• Answer telephone and respond to caller inquiries in a pleasant manner
• Answer client / bookers questions about property facilities or service (e.g hours of operation, rate and room types, packages, promotions, entertainment, restaurant etc)
• Responsible for coordinating internally with team
• Generating reports, preparing proposals, collections details, coordinating with clients & suppliers
• Prepare sales-related documents throughout the sales process (e.g proposals, contracts, banquet event orders)
• Ensures all documents produces by the sales department (e.g banquet event orders, contracts, rooming lists, proposal) are completed accurately and on time
• Gather materials and assemble information packages (e.g brochures, promotional materials, sales demo kit, welcome kit, souvenir etc)
• Manage and maintain managers schedules, appointments and travel arrangements
• Assist sales team by managing schedules, filing important documents and communicating relevant information
• Arrange and co-ordinate meetings, events and any appointments
• Record, transcribe and distribute minutes of meetings
• Formulates all sales policies, practices and procedures
• File and retrieve documents and reference materials
• Ensure the adequacy of sales-related equipment or material are available at all times
• Other duties as assigned by Director of Sales or the management

PERFORMANCE GOALS & PERFORMANCE EVALUATION CRITERIA

• Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Devising Sales Approaches and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales solutions that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.
• Sales Ability: Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
• Sales Call Facilitation - Ensuring that a call serves its sales objectives; maximizing the productiveness of interactions by monitoring and building on customers’ cues.
• Sales Coaching - Providing timely coaching, guidance, and feedback to help others excel on the job and meet key accountabilities.
• Sales Disposition - Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role.
• Supporting Sales Implementations - Supporting customers during the implementation of sales contracts; seeking and taking appropriate actions on customer feedback; taking responsibility for customer satisfaction and loyalty.
• Administration and Management - Understands and applies the business and management information involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.