Events Manager - Wedding

InterContinental Hotels Group; George Town; On-site; MYR 67,000 - 112,000; Full time

Job summary

InterContinental Hotels Group in Malaysia seeks a leadership role to direct daily activities, plan staffing, and coach the team to deliver high performance and compliance with standards. You will develop colleagues, set development goals, and foster a one-team environment across departments.

In guest experience, you’ll be the brand ambassador, nurture long-term relationships with planners, and optimize events from planning through execution to ensure memorable meetings and banquets.

Job description

People

• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers.
• Develop your team and improve their performance through coaching andfeedback, and create performance and development goals for colleagues.
• Train colleagues to make sure they deliver with compliance and to the standards we expect. Drive a great working environment for teams to thrive - linking up departments to create sense of one team.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Recommend or initiate any HR elated actions where needed.
• Interact with outside contacts: guests, vendors, and other contacts as needed.

Guest Experience

• Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey.
• Build long term relationship with planners and hosts to increase loyalty to the brand.
• At pre-event planning stage consult with meeting planners tooptimiseall elements of the meeting / event / weddings including space, meeting/break flow, menu and design etc. to improve meeting efficiency.
• Arrange agreed details of meeting / evente.g.room set-ups, staging, lighting.
• Conduct pre-event and post-event meetings with clients and catering colleagues to identify improvements to the guest experience.
• Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing.
• Welcome the group and conduct the 60’ meeting brief prior the start of the meeting /session.
• Enable high productivity whilst maximizing downtime.
• Relate to business needs and make sure teamprioritisesthe things that help our guests get their business done.
• Enable quality downtime by providing relevant recommendations that will help host and attendees recharge and relax throughout the day.
• Analyze and action against client satisfaction surveys to improve services.
• Conduct banquet and catering facility tours and entertain clients to enhance the guests’ meeting/banquet experience.

Responsible Business

• Raise the awareness and reputation of your hotel and the brand locally.
• Ensure guest safety is a priority with minimal interruptions or problems.
• Offer advice to clients to reduce waste, save energy and have a minimal impact to the environment.
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Other ad-hoc duties – unexpected moments when wehave topull together to get a task done.
• May assist with other duties as assigned by management.

Financial

• Help create the department’s annual budget and the setting of departmental goals.
• Monitor budget and control expenses with a focus on food, beverage, andlabourcosts,etc.
• Complete forecasts, plans, and productivity reports and help prepare the departmental budget and financial plans.
• Monitor hotel spend and always look for opportunities tooptimisesales whilstminimizing waste.
• Negotiate sales prices within booking guidelines.