Senior Events Manager

InterContinental Hotels Group; George Town; On-site; MYR 60,000 - 80,000; Full time

Job summary

InterContinental Hotels Group is seeking a dedicated individual to manage daily operations and guest experiences in George Town, Malaysia. You'll work at the forefront of our hospitality efforts, ensuring that every guest interaction is memorable and fulfilling.

Your role will include managing the staffing needs, driving performance through coaching, and maintaining high standards across our services. This position also allows you to promote responsible business practices while ensuring guest safety and satisfaction.

Qualifications

• Experience in managing staff and enhancing team performance.
• Strong interpersonal skills to interact effectively with guests and clients.
• Ability to analyze guest satisfaction surveys and apply feedback.

Responsibilities

• Direct and manage daily operations and staffing.
• Ensure guest experience is successful and memorable.
• Raise awareness of hotel and brand reputation locally.

Job description

Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers.

Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.

Train colleagues to make sure they deliver with compliance and to the standards we expect.

Drive a great working environment for teams to thrive - linking up departments to create sense of one team.

Promote teamwork and quality service through daily communication and coordination with other departments.

Recommend or initiate any HR related actions where needed.

Interact with outside contacts: guests, vendors, and other contacts as needed.

Guest Experience

Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey.

Build long term relationship with planners and hosts to increase loyalty to the brand.

At pre-event planning stage consult with meeting planners to optimise all elements of the meeting / event / weddings including space, meeting/break flow, menu and design etc. to improve meeting efficiency.

Arrange agreed details of meeting / event e.g. room set-ups, staging, lighting.

Conduct pre-event and post-event meetings with clients and catering colleagues to identify improvements to the guest experience.

Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing.

Welcome the group and conduct the 60’ meeting brief prior the start of the meeting / session.

Enable high productivity whilst maximizing downtime.

Relate to business needs and make sure team prioritises the things that help our guests get their business done.

Enable quality downtime by providing relevant recommendations that will help host and attendees recharge and relax throughout the day.

Analyze and action against client satisfaction surveys to improve services.

Conduct banquet and catering facility tours and entertain clients to enhance the guests’ meeting/banquet experience.

Responsible Business

Raise the awareness and reputation of your hotel and the brand locally.

Ensure guest safety is a priority with minimal interruptions or problems.

Offer advice to clients to reduce waste, save energy and have a minimal impact to the environment.

Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.

May assist with other duties as assigned by management.

Help create the department’s annual budget and the setting of departmental goals.

Monitor budget and control expenses with a focus on food, beverage, and labour costs, etc.

Complete forecasts, plans, and productivity reports and help prepare the departmental budget and financial plans.

Monitor hotel spend and always look for opportunities to optimise sales whilst minimising waste.

Negotiate sales prices within booking guidelines.