SALES MANAGER

Hotel Granada Johor Bahru; Johor Bahru; On-site; MYR 60,000 - 100,000; Full time

Job summary

Hotel Granada Johor Bahru seeks a proactive sales professional to drive corporate and travel agent room sales, translating the hotel’s business strategy into actionable plans and quarterly targets. You will represent the property at events and exhibitions to expand market reach and client base.

The role emphasizes frequent sales calls, site inspections for corporate clients, and timely communication with the properties to secure long-term relationships and repeat bookings.

Qualifications

• Experience in selling to corporate clients and travel agencies within the hospitality sector.
• Ability to develop and manage key accounts and partnerships.
• Strong communication and negotiation skills for RFPs and contracts.

Responsibilities

• Responsible for Corporate and Travel Agent Room Sales for the hotel/resorts.
• Update action plans and financial objectives quarterly.
• Identify new markets and business opportunities and increase sales.
• Conducts daily sales calls and arrange site inspection trips for corporate clients.
• Develop professional long term business relationships and provide timely responses to inquiries.
• Prepare sales proposals, quotations, and written contracts for clients.
• Builds and strengthens relationships with existing and new customers to enable future bookings.

Skills

Sales

Corporate sales

Account management

Event representation

Tools

CRM systems

Job description

• Responsible for Corporate and Travel Agent Room Sales for the hotel/resorts.
• Clear understanding of the hotels/resorts business strategies then set goals and to determine action plans to meet those goals.
• Update action plans and financial objectives quarterly.
• Identify new markets and business opportunities and increase sales.
• Represent hotels in various events and exhibition.
• Implements all sales action plans related to market areas as outline in the marketing plan.
• Conducts daily sales calls and arrange site inspection trips to hotels/resorts by corporate clients.
• Able to provide quick and timely responses, immediate communication to the properties, develop professional long term business relationships.
• Provide the highest quality of service to the customer at all times.
• Participates in sales calls with member of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g. generating quotation, Corporate Rate Agreement, writing contract, customer correspondence).
• Able to support hotels/resorts service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
• Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person.
• Attending all department and hotel/resorts meetings as necessary.
• Targeting key accounts potential for the company.
• Builds and strengthens relationship with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Manages and develops relationships with key internal and extrernal stakeholders.
• Acuqiring and developing new business accounts and preparing sales proposals for clients.
• Closely following up on all business leads within a 24 hours response time line to clients.