EV Service Advisor: New Car Care & Customer Experience

Carro; Seberang Perai; On-site; MYR 33,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Insurance

Wellbeing

Flexible hours

Learning programs

Mentorship

Diverse team

Job summary

Carro, a leading Asia-Pacific online automotive marketplace, is seeking an automotive after-sales coordinator in Malaysia to greet customers, understand vehicle concerns, and recommend servicing. You will prepare job cards, repair orders, and estimates, and explain costs and timelines to customers.

You will coordinate with workshop technicians, monitor progress, keep customers updated on status and approvals, handle enquiries professionally, review service history, and follow up after service to

Qualifications

• Diploma or Certificate in Automotive, Business Administration, Logistics, or related field.
• 1–5 years of experience in automotive after-sales or service operations.
• Knowledge of dealership workflows and OEM service standards preferred.
• Strong customer service and communication skills.
• Ability to explain repairs and prepare service estimates.

Responsibilities

• Greet customers, understand vehicle concerns, and recommend servicing.
• Prepare job cards, repair orders, and service cost estimates.
• Explain repairs, costs, and timelines to customers.
• Coordinate with workshop technicians and monitor progress.
• Keep customers updated on status and approvals.
• Follow up after service to ensure satisfaction.
• Handle enquiries and document service history.

Skills

Customer service

Communication

Interpersonal skills

Education

Diploma/Certificate in Automotive or related field

Job description

Carro, a leading Asia-Pacific online automotive marketplace, is seeking an automotive after-sales coordinator in Malaysia to greet customers, understand vehicle concerns, and recommend servicing. You will prepare job cards, repair orders, and estimates, and explain costs and timelines to customers.

You will coordinate with workshop technicians, monitor progress, keep customers updated on status and approvals, handle enquiries professionally, review service history, and follow up after service to