Service Advisor - New Car EV (Zeekr Penang Autocity)

Carro; Seberang Perai; On-site; MYR 33,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Insurance

Wellbeing

Flexible hours

Learning programs

Mentorship

Diverse team

Job summary

Carro, a leading Asia-Pacific online automotive marketplace, is seeking an automotive after-sales coordinator in Malaysia to greet customers, understand vehicle concerns, and recommend servicing. You will prepare job cards, repair orders, and estimates, and explain costs and timelines to customers.

You will coordinate with workshop technicians, monitor progress, keep customers updated on status and approvals, handle enquiries professionally, review service history, and follow up after service to

Qualifications

• Diploma or Certificate in Automotive, Business Administration, Logistics, or related field.
• 1–5 years of experience in automotive after-sales or service operations.
• Knowledge of dealership workflows and OEM service standards preferred.
• Strong customer service and communication skills.
• Ability to explain repairs and prepare service estimates.

Responsibilities

• Greet customers, understand vehicle concerns, and recommend servicing.
• Prepare job cards, repair orders, and service cost estimates.
• Explain repairs, costs, and timelines to customers.
• Coordinate with workshop technicians and monitor progress.
• Keep customers updated on status and approvals.
• Follow up after service to ensure satisfaction.
• Handle enquiries and document service history.

Skills

Customer service

Communication

Interpersonal skills

Education

Diploma/Certificate in Automotive or related field

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Greet customers, understand their vehicle concerns and recommend appropriate servicing or repairs.

Conduct basic vehicle checks/visual inspections and accurately record customer complaints.

Prepare job cards, repair orders and service cost estimates, including labour and parts.

Explain recommended repairs, service procedures, costs and expected completion times to customers.

Coordinate with workshop technicians and monitor repair progress to ensure timely completion.

Keep customers updated on repair status, changes in costs or completion timelines and obtain approval for additional repairs when required.

Handle customer enquiries and complaints professionally, ensuring issues are resolved effectively.

Review service history and recommend additional maintenance based on vehicle condition and manufacturer specifications.

Follow up with customers after service completion to ensure satisfaction.

Perform other duties or ad-hoc assignments as assigned by the superior.

Requirements

Diploma or Certificate in Automotive, Business Administration, Logistics, Supply Chain, or a related field.

Minimum 1–5 years of experience in automotive after-sales, service centre or related operations.

Knowledge of automotive service processes, dealership workflow and OEM service standards is preferred.

Strong customer service, communication and interpersonal skills.

Basic understanding of vehicle systems and the ability to communicate effectively with technicians.

Good documentation and administrative skills, with the ability to prepare accurate job cards and service estimates.

Knowledge of warranty claims and parts coordination is an added advantage.

About Carro

Carro has carved out a reputation as Asia-Pacific’s leading online automotive marketplace. This tech unicorn is a people-centric business with over 4,500 employees in 8 markets who speak 9 languages. Working here, you’ll be part of a diverse, inclusive, team that drives innovation and change, and find a place that supports your growth and development. Visit us at www.carro.co

Founded in 2015, Carro is Asia-Pacific’s leading online automotive marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

Carro holds a strong presence in key markets across Asia Pacific, including Malaysia, Indonesia, Thailand, Taiwan, Japan, Hong Kong and Australia. Headquartered in Singapore, the unicorn startup is supported by more than 4,500 employees across Asia-Pacific and has raised over US$1B in debt and equity from Temasek, Softbank Vision Fund and several other sovereign funds. For more information, please visit:www.carro.co

Why work with Carro?

• Join the region’s largest online automotive marketplace with offices in 8 markets.
• Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning
• Formal and informal learning and development programmes to support your growth and career progression.
• Comprehensive benefits including medical, insurance and wellbeing.
• Flexible working arrangements upon request.
• Learn from some of the most experienced mentors in the technology and automotive space.
• Meet and interact with colleagues from all around Asia Pacific.
• Pursue opportunities to work at departments in other countries and regions.
• Diverse and inclusive working environment with modern workspaces.
• Engaging employee initiatives, events, and activities.