Service Advisor - New Car (Omoda & Jaecoo Selayang)

CARRO; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Carro is seeking a customer-focused service advisor in Kuala Lumpur to greet customers, understand vehicle concerns, and guide them through recommended servicing or repairs. The role involves preparing job cards, estimating service costs, and coordinating with workshop technicians to ensure timely completion.

You will explain repairs, costs and timelines to customers, keep them informed of changes, and follow up after service to ensure satisfaction.

Qualifications

• Strong customer-facing communication skills and professionalism.
• Basic understanding of vehicle systems and ability to explain repairs to customers.
• Experience in automotive after-sales or service centre operations preferred.

Responsibilities

• Greet customers and understand vehicle concerns.
• Conduct basic vehicle checks and record complaints accurately.
• Prepare job cards, repair orders and service cost estimates.
• Explain repairs, costs and timelines to customers.
• Coordinate with workshop technicians and monitor progress.
• Keep customers updated and obtain approvals for additional work.
• Follow up post-service to ensure satisfaction.

Skills

Customer service

Communication

Vehicle knowledge

Education

Diploma/Certificate in Automotive

Job description

Greet customers, understand their vehicle concerns and recommend appropriate servicing or repairs.

Conduct basic vehicle checks/visual inspections and accurately record customer complaints.

Prepare job cards, repair orders and service cost estimates, including labour and parts.

Explain recommended repairs, service procedures, costs and expected completion times to customers.

Coordinate with workshop technicians and monitor repair progress to ensure timely completion.

Keep customers updated on repair status, changes in costs or completion timelines and obtain approval for additional repairs when required.

Handle customer enquiries and complaints professionally, ensuring issues are resolved effectively.

Review service history and recommend additional maintenance based on vehicle condition and manufacturer specifications.

Follow up with customers after service completion to ensure satisfaction.

Perform other duties or ad-hoc assignments as assigned by the superior.

Requirements

Diploma or Certificate in Automotive, Business Administration, Logistics, Supply Chain, or a related field.

Minimum 1–5 years of experience in automotive after-sales, service centre or related operations.

Knowledge of automotive service processes, dealership workflow and OEM service standards is preferred.

Strong customer service, communication and interpersonal skills.

Basic understanding of vehicle systems and the ability to communicate effectively with technicians.

Good documentation and administrative skills, with the ability to prepare accurate job cards and service estimates.

Knowledge of warranty claims and parts coordination is an added advantage.

About Carro

Carro has carved out a reputation as Asia-Pacific’s leading online automotive marketplace. This tech unicorn is a people‑centric business with over 4,500 employees in 8 markets who speak 9 languages. Working here, you’ll be part of a diverse, inclusive, team that drives innovation and change, and find a place that supports your growth and development. Visit us at www.carro.co

Why work with Carro?

• Join the region’s largest online automotive marketplace with offices in 8 markets.
• Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning
• Formal and informal learning and development programmes to support your growth and career progression.
• Comprehensive benefits including medical, insurance and wellbeing.
• Flexible working arrangements upon request.
• Learn from some of the most experienced mentors in the technology and automotive space.
• Meet and interact with colleagues from all around Asia Pacific.
• Pursue opportunities to work at departments in other countries and regions.
• Diverse and inclusive working environment with modern workspaces.
• Engaging employee initiatives, events, and activities.

Founded in 2015, Carro is Asia-Pacific’s leading online automotive marketplace. This tech unicorn is a people‑centric business with over 4,500 employees in 8 markets who speak 9 languages. Working here, you’ll be part of a diverse, inclusive, team that drives innovation and change, and find a place that supports your growth and development. Visit us at www.carro.co

Carro holds a strong presence in key markets across Asia Pacific, including Malaysia, Indonesia, Thailand, Taiwan, Japan, Hong Kong and Australia. Headquartered in Singapore, the unicorn startup is supported by more than 4,500 employees across Asia‑Pacific and has raised over US$1B in debt and equity from Temasek, Softbank Vision Fund and several other sovereign funds. For more information, please visit:www.carro.co

Carro is currently present in 7 markets including SG, MY, ID, TH, HK, JP and TW.

Founded in 2015, Carro is Southeast Asia's largest used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

Headquartered in Singapore, the tech unicorn startup focuses on the automotive ecosystem, with business operations in retail, insurance, aftersales, and financing. It has raised over US$600 million from Softbank Vision Fund and several sovereign funds and is supported by over 4,500 staff across Asia‑Pacific.

Carro is currently present in 7 markets including SG, MY, ID, TH, HK, JP and TW.

Founded in 2015, Carro is Southeast Asia's largest used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

Headquartered in Singapore, the tech unicorn startup focuses on the automotive ecosystem, with business operations in retail, insurance, aftersales, and financing. It has raised over US$600 million from Softbank Vision Fund and several sovereign funds and is supported by over 4,500 staff across Asia‑Pacific.

Carro is currently present in 7 markets including SG, MY, ID, TH, HK, JP and TW.