EV Service Experience Lead

Cycle & Carriage Bintang Berhad; Malaysia; On-site; MYR 40,000 - 54,000; Full time

Job summary

Cycle & Carriage Bintang Berhad invites a Service Advisor to Malaysia-based service center. The role focuses on greeting customers, understanding repair needs, and obtaining approvals before work starts.

You will coordinate with EV technicians, monitor progress, and ensure compliance with safety and SOPs while maintaining thorough service records and delivering quality customer service.

Qualifications

• Certificate, Diploma or Degree in Mechanical/Automotive Engineering or equivalent.
• 1-2 years of experience as a Service Advisor, EV/continental brand preferred.
• Strong communication and interpersonal skills in English and Bahasa Malaysia; Mandarin an advantage.
• Proficient in using Dealer Management Systems (DMS) and MS Office.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Greet customers and understand their service or repair needs.
• Record complaints and communicate to the technical team clearly.
• Provide repair estimates and obtain customer approval before starting work.
• Coordinate with technicians for diagnosis, repair and maintenance of EVs.
• Monitor progress and update customers on job status.

Skills

Communication

Interpersonal skills

DMS proficiency

MS Office

Education

Mechanical / Automotive Eng degree

Tools

DMS

Microsoft Office

Job description

Cycle & Carriage Bintang Berhad invites a Service Advisor to Malaysia-based service center. The role focuses on greeting customers, understanding repair needs, and obtaining approvals before work starts.

You will coordinate with EV technicians, monitor progress, and ensure compliance with safety and SOPs while maintaining thorough service records and delivering quality customer service.