Expert Automotive Service Advisor

CARRO; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Carro is seeking a customer-focused service advisor in Kuala Lumpur to greet customers, understand vehicle concerns, and guide them through recommended servicing or repairs. The role involves preparing job cards, estimating service costs, and coordinating with workshop technicians to ensure timely completion.

You will explain repairs, costs and timelines to customers, keep them informed of changes, and follow up after service to ensure satisfaction.

Qualifications

• Strong customer-facing communication skills and professionalism.
• Basic understanding of vehicle systems and ability to explain repairs to customers.
• Experience in automotive after-sales or service centre operations preferred.

Responsibilities

• Greet customers and understand vehicle concerns.
• Conduct basic vehicle checks and record complaints accurately.
• Prepare job cards, repair orders and service cost estimates.
• Explain repairs, costs and timelines to customers.
• Coordinate with workshop technicians and monitor progress.
• Keep customers updated and obtain approvals for additional work.
• Follow up post-service to ensure satisfaction.

Skills

Customer service

Communication

Vehicle knowledge

Education

Diploma/Certificate in Automotive

Job description

Carro is seeking a customer-focused service advisor in Kuala Lumpur to greet customers, understand vehicle concerns, and guide them through recommended servicing or repairs. The role involves preparing job cards, estimating service costs, and coordinating with workshop technicians to ensure timely completion.

You will explain repairs, costs and timelines to customers, keep them informed of changes, and follow up after service to ensure satisfaction.