Auto Service Experience Advisor

Circle & Star Auto Sdn Bhd; Seremban; On-site; MYR 33,000 - 61,000; Full time

Job summary

Circle & Star Auto Sdn Bhd is seeking a customer-facing service advisor in Malaysia to welcome clients, assess vehicle service requirements, and liaise with technicians to ensure timely progress updates. You will prepare job cards and repair estimates, secure approvals, and communicate clearly with customers about status and recommendations.

The role emphasizes accurate estimation, proactive communication, and helpful maintenance advice to support repeat business and high customer satisfaction

Responsibilities

• Receive customers and assess their service requirements.
• Prepare job cards, repair estimates, and obtain customer approval before work begins.
• Coordinate with technicians to monitor repair progress.
• Keep customers informed of repair status, additional work required, and expected completion times.
• Explain completed work and maintenance recommendations to customers.

Job description

Circle & Star Auto Sdn Bhd is seeking a customer-facing service advisor in Malaysia to welcome clients, assess vehicle service requirements, and liaise with technicians to ensure timely progress updates. You will prepare job cards and repair estimates, secure approvals, and communicate clearly with customers about status and recommendations.

The role emphasizes accurate estimation, proactive communication, and helpful maintenance advice to support repeat business and high customer satisfaction