EV Charging Support Specialist — Customer Care

Yinson GreenTech; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Mentorship and coaching

Diverse workplace

Job summary

Yinson GreenTech, a subsidiary of Yinson Holdings Berhad, is seeking a Customer Support Specialist for ChargEV. You will be the frontline representative delivering timely, empathetic support across chat, phone, email and social media for EV drivers and customers.

You will troubleshoot charging stations, apps, and payments, collaborate with internal teams, and contribute to knowledge base and service improvements while staying informed about the latest EV technologies.

Qualifications

• Bachelor's Degree in Business Administration, Communications, or related field.
• Experience with ticketing systems is desirable.
• Strong problem-solving skills to manage complex customer issues.

Responsibilities

• Serve as the first point of contact for customers via chat, phone, email and social media through a central ticketing system regarding EV charging issues, inquiries, and feedback.
• Troubleshoot and resolve technical and transactional issues related to charging stations, mobile apps, and payment systems.
• Monitor charging station performance and sessions and escalate outages or faulty chargers to the technical team.
• Coordinate with internal teams, vendors, and roaming partners to ensure timely issue resolution.
• Track customer satisfaction and follow up to ensure a closed-loop experience.
• Collaborate with operations and technical teams to enhance service quality and customer satisfaction.
• Participate in regular check-ins and feedback sessions to gather insights and identify areas for improvement.
• Contribute to knowledge base updates to maintain an up-to-date information repository.
• Demonstrate commitment to customer satisfaction by empathizing with scenarios and communicating urgency across the organisation.

Skills

Problem-solving

Communication

Multichannel support

English & Malay

Cross-functional collaboration

Handling irate customers

Shift readiness

Customer service experience

Education

Bachelor's Degree in Business Administration or Communications

Tools

Ticketing systems

Job description

Yinson GreenTech, a subsidiary of Yinson Holdings Berhad, is seeking a Customer Support Specialist for ChargEV. You will be the frontline representative delivering timely, empathetic support across chat, phone, email and social media for EV drivers and customers.

You will troubleshoot charging stations, apps, and payments, collaborate with internal teams, and contribute to knowledge base and service improvements while staying informed about the latest EV technologies.