German EV Customer Care & Support Advisor - Hybrid

BP PLC; Kuala Lumpur; Hybrid; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Life and health insurance

Medical care package

Learning opportunities

Career development opportunities

Social communities and networks

Job summary

BP PLC in Kuala Lumpur seeks a customer support specialist to be the first line of contact for EV customers and partners. You will handle inquiries via phone, email, live chat, and social media, ensuring accurate, empathetic responses and quick resolution.

You will support onboarding of new frontline staff and contribute to knowledge sharing. The role requires strong communication skills in German and English, experience with CRM tools, and a commitment to data privacy.

Qualifications

• Experience handling complex customer service interactions across multiple channels.
• Ability to manage sensitive customer data securely and in compliance with privacy regulations.

Responsibilities

• Act as the first line of support for all customer types across channels.
• Manage caseload with SLA adherence and high service quality.
• Investigate and resolve customer complaints and escalations.
• Educate customers through social media and forums to promote EV experience.

Skills

Customer service

Multichannel support

CRM systems (Salesforce)

Data privacy compliance

German & English language

Education

Diploma or Degree in Business Admin / Communications / IT

Customer Service Certification

Contact Center Operations Certification

Tools

Salesforce

Amazon Connect

Job description

BP PLC in Kuala Lumpur seeks a customer support specialist to be the first line of contact for EV customers and partners. You will handle inquiries via phone, email, live chat, and social media, ensuring accurate, empathetic responses and quick resolution.

You will support onboarding of new frontline staff and contribute to knowledge sharing. The role requires strong communication skills in German and English, experience with CRM tools, and a commitment to data privacy.