EV L2 Technical Support Specialist — Premium Auto

Sinergia Talents; Petaling Jaya; On-site; MYR 89,000 - 134,000; Full time

Job summary

Sinergia Talents is seeking an L2 Technical Support Specialist for high-end automotive and EVs. The role focuses on advanced diagnostics, customer support, and collaboration with engineering teams to resolve complex vehicle issues.

Applicants should have hands-on EV knowledge, experience with CRM, and the ability to work in rotating shifts, including evenings and weekends. Prior experience in a premium automotive context is preferred.

Qualifications

• Experience with remote diagnostics platforms and OEM diagnostic tools.

Responsibilities

• Provide Level 2 technical support for high-end and EV vehicles via phone, email, remote diagnostics tools, remote and video troubleshooting.

Skills

Remote diagnostics platforms

OEM diagnostic tools

CRM systems (Salesforce, Zendesk)

CAN bus diagnostics

Vehicle telematics

English communication

Team leadership (plus)

Problem solving

Tools

Salesforce

Zendesk

Job description

Sinergia Talents is seeking an L2 Technical Support Specialist for high-end automotive and EVs. The role focuses on advanced diagnostics, customer support, and collaboration with engineering teams to resolve complex vehicle issues.

Applicants should have hands-on EV knowledge, experience with CRM, and the ability to work in rotating shifts, including evenings and weekends. Prior experience in a premium automotive context is preferred.