After Sales Executive

AMCHARGE SDN BHD; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

AMCHARGE SDN BHD is seeking an After Sales Executive to manage customer support, service requests, maintenance, and follow-up after EV charger installations. The role will coordinate with customers, technicians, and internal teams to ensure timely resolution.

The candidate should have a Diploma/Degree in Business, Engineering, Electrical, or related fields and 1–3 years of post-sales experience. Travel to customer sites may be required; strong communication and Microsoft Office skills are

Qualifications

• Diploma/Degree in Business, Engineering, Electrical, Customer Service, or related field.
• 1–3 years of experience in after-sales, customer service, technical support, or related industry.
• Experience in EV charging, electrical, engineering, or construction is an advantage.
• Strong communication and customer-handling skills.
• Able to communicate with both customers and technical teams.

Responsibilities

• Manage customer enquiries, complaints, service requests, and technical issues after installation.
• Coordinate troubleshooting, repair, maintenance, and service appointments for EV chargers.
• Liaise with technicians and technical teams to arrange site visits and resolve customer issues.
• Follow up on reported faults and ensure issues are resolved within the required timeframe.
• Maintain accurate records of customer complaints, service requests, maintenance, and repairs.
• Provide customers with updates on service progress and expected completion times.
• Coordinate warranty claims, replacement parts, and equipment repairs.
• Conduct follow-ups with customers after service completion to ensure satisfaction.
• Monitor recurring technical issues and report them to the technical/engineering team.
• Prepare after-sales reports, service reports, and customer feedback reports.

Skills

Customer service

Communication

Coordination

Problem solving

Travel readiness

Education

Diploma/Degree in Business, Engineering, Electrical, Customer Service, or related field

Tools

Microsoft Excel

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a customer-focused and proactive After Sales Executive to manage customer support, service requests, maintenance, and follow-up after the installation of EV charging systems. The role will coordinate with customers, technicians, and internal teams to ensure fast and effective resolution of issues.

Key responsibilities

Manage customer enquiries, complaints, service requests, and technical issues after installation.

Coordinate troubleshooting, repair, maintenance, and service appointments for EV chargers.

Liaise with technicians and technical teams to arrange site visits and resolve customer issues.

Follow up on reported faults and ensure issues are resolved within the required timeframe.

Maintain accurate records of customer complaints, service requests, maintenance, and repairs.

Provide customers with updates on service progress and expected completion times.

Coordinate warranty claims, replacement parts, and equipment repairs.

Conduct follow-ups with customers after service completion to ensure satisfaction.

Monitor recurring technical issues and report them to the technical/engineering team.

Prepare after-sales reports, service reports, and customer feedback reports.

About you

Diploma/Degree in Business, Engineering, Electrical, Customer Service, or related field.

1–3 years of experience in after-sales, customer service, technical support, or a related industry is preferred.

Experience in EV charging, electrical, engineering, or construction is an advantage.

Good communication and customer-handling skills.

Strong problem-solving and coordination abilities.

Able to communicate effectively with both customers and technical teams.

Good knowledge of Microsoft Office, especially Excel and Word.

Able to manage multiple service requests and follow up effectively.

Willing to travel to customer sites when required.