Fraud Strategy & Risk Analyst

Citi; Kampung Malaysia Tambahan; On-site; MYR 50,000 - 80,000; Full time

Job summary

Citi is hiring an intermediate Fraud Ops Analyst 2 in Malaysia to contribute to fraud management policies and risk-based decision making in coordination with the Operations - Services team.

The role focuses on analyzing fraud trends, validating data, and producing management information to support business strategy, while guiding cross-functional teams on process improvements and ensuring regulatory compliance.

Qualifications

• 0–2 years of experience in a related role.
• Must be proficient in Mandarin.
• Must be willing to work on shifting schedule.
• Consistently demonstrates clear and concise written and verbal communication.

Responsibilities

• Analyze fraud trends, conduct investigative research into losses, and analyze loss type data to determine fraud patterns.
• Performs data validation independently in support of fraud management personnel.
• Assist in developing and producing Management Information Systems and analyses.
• Make recommendations related to fraud prevention and loss control and ensure the quality of tasks/services provided.
• Provide guidance to cross-functional or cross-area teams focusing on process improvement efforts or projects.
• Monitor, assess, analyze and evaluate processes and data, identify policy gaps and formulate policies.
• Interpret data and make recommendations with knowledge of industry practices and standards.
• Assess risk in business decisions while safeguarding Citi and its clients, driving compliance with laws and regulations.

Skills

Mandarin proficiency

Clear written and verbal communication

Impartiality

Education

Bachelor’s degree

Job description

Citi is hiring an intermediate Fraud Ops Analyst 2 in Malaysia to contribute to fraud management policies and risk-based decision making in coordination with the Operations - Services team.

The role focuses on analyzing fraud trends, validating data, and producing management information to support business strategy, while guiding cross-functional teams on process improvements and ensuring regulatory compliance.