Enterprise Application Support & Maintenance Specialist

AMK Technology

Selangor

On-site

MYR 60,000 - 100,000

Full time

6 days ago

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Job summary

Jora Malaysia seeks an Application Support & Maintenance Specialist to deliver functional and technical support for enterprise applications, including IFCA Net, IFCA Mall, and automation tools. The role emphasizes performance monitoring and incident resolution to meet SLAs.

Based in Ara Damansara, Malaysia, the ideal candidate has 2-5 years in IT application support, strong ITSM/JIRA knowledge, and familiarity with CI/CD and ERP/property management systems. This is an onsite contractual role.

Qualifications

Bachelor's Degree or Diploma in Computer Science, Information Technology, Information Systems, Engineering, Finance/Accounting, or a related field.
2-5 years of relevant experience in IT application support or enterprise systems support.
Experience with enterprise applications or property management systems is preferred.
IFCA ERP / IFCA property management experience is a strong advantage.
Experience with ITSM tools such as JIRA is preferred.
Knowledge of CI/CD processes is an advantage.
Familiarity with RPA / UiPath, Talend, or ABBYY FlexiCapture is a plus.
ITIL, COBIT, or TOGAF certification is an added advantage.

Responsibilities

Provide functional and technical support for enterprise applications.
Monitor system performance, availability, and reliability.
Investigate, troubleshoot, and resolve incidents, service requests, and application issues within SLAs.
Perform root cause analysis for recurring issues and implement long-term fixes.
Coordinate with vendors and technical teams on escalations.
Support system implementation, enhancement, and upgrade projects.
Assist with automation initiatives, including RPA / UiPath implementations.
Ensure compliance with IT standards and maintain proper documentation.