IT Executive Support Engineer

Solarvest Holdings Berhad; Selangor; On-site; MYR 56,000 - 100,000; Full time

Job summary

Solarvest Holdings Berhad is seeking an experienced Application Support Specialist in Malaysia to provide Level 2/3 support for core business systems (ERP, CRM, HRMS) and related platforms. You will troubleshoot issues, perform root-cause analyses, and coordinate with vendors for resolutions.

You will investigate data, configuration, workflows, and integrations while supporting configuration, testing, and deployment of patches and new modules.

Qualifications

• Diploma or degree in IT/CS or related field.
• 2–3 years of hands-on application support experience.
• Experience with ERP, CRM, and HRMS platforms.
• Strong SQL/database querying skills.
• Good command of English and Bahasa Malaysia; able to liaise with both technical and non-technical stakeholders.

Responsibilities

• Provide Level 2/3 support for ERP, CRM, HRMS, and other core platforms—troubleshoot, root-cause analysis, and resolve.
• Escalate unresolved Level 1 issues and coordinate with vendors/third-party support.
• Investigate and resolve data, configuration, workflow, and integration issues across connected systems.
• Support configuration, enhancements, testing (UAT), and deployment of patches and new modules.
• Document issues, resolutions, and knowledge-base articles to strengthen team capabilities.
• Liaise with Finance, HR, PM, O&M, and other stakeholders to translate requirements into system solutions.
• Monitor application performance and identify improvement or automation opportunities (Power Platform).
• Ensure changes and access controls align with IT governance, security, and PDPA requirements.

Skills

Troubleshooting

Level 2/3 support

SQL querying

Stakeholder communication

Vendor coordination

Data analysis

Independent working

Education

Diploma or Degree in IT/CS

Tools

ERP systems

CRM

HRMS

Power Platform

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Provide Level 2/3 application support for core business systems — ERP, CRM, HRMS, and other core platforms — including troubleshooting, root-cause analysis, and resolution.
• Serve as escalation point for issues that cannot be resolved at Level 1, and coordinate with application vendors and third-party support where required.
• Investigate and resolve data, configuration, workflow, and integration issues across connected systems.
• Support system configuration, enhancements, testing (UAT), and deployment of patches, updates, and new modules.
• Document issues, resolutions, and knowledge-base articles to strengthen team capability and reduce recurring tickets.
• Liaise with business stakeholders across departments (Finance, HR, Project Management, O&M, etc.) to understand requirements and translate them into system solutions.
• Monitor application performance and proactively identify improvement or automation opportunities (e.g. via Power Platform).
• Ensure application changes and access controls align with IT governance, security, and data-protection (PDPA) requirements.
• Diploma or Degree in Information Technology, Computer Science, or a related field.
• 2–3 years of hands-on experience in application support, with a strong Level 2/3 troubleshooting background.
• Practical experience supporting ERP systems, and familiarity with CRM and HRMS platforms.
• Solid understanding of SQL / database querying for investigating and resolving data issues.
• Experience working with application vendors and managing escalations to resolution.
• Strong analytical and problem-solving skills, with the ability to work independently and manage competing priorities.
• Good communication skills in English and Bahasa Malaysia, with the ability to engage both technical and non-technical stakeholders.

Nice to Have

• Exposure to system integrations (REST APIs, event-driven workflows).
• Familiarity with IT service management (ITSM) tools and ticketing workflows.