Assistant Manager, IT Applications & ERP

Fiamma Group; Selangor; On-site; MYR 72,000 - 110,000; Full time

Job summary

Jora Malaysia is seeking a skilled ERP and business applications Coordinator to manage Level 1 support, coordinate issue resolution, and drive continuous improvement across ERP, WMS, and CRM environments.

The role requires 4+ years in ERP or related IT areas, strong SQL and data analysis skills, and excellent communication in English and Bahasa Malaysia. You will collaborate with users, IT teams, and vendors to ensure timely resolutions.

Qualifications

• Bachelor's Degree/Diploma in IT or related discipline.
• At least 4 years' experience in ERP, business applications, IT project coordination or related areas.
• Strong knowledge of ERP end-to-end business processes (sales, purchasing, inventory, warehouse, finance).
• Experience supporting ERP, WMS, CRM or other enterprise business applications.
• Proficient in SQL and data analysis with Excel.

Responsibilities

• Provide Level 1 ERP support as first contact.
• Support end-to-end ERP processes including sales, purchasing, inventory, warehouse and finance.
• Assess user-reported issues and perform initial investigation before engaging internal/external teams.
• Coordinate with vendors and business users to resolve application-related issues.
• Support ERP, WMS, CRM and other enterprise business applications.
• Track outstanding issues through resolution and closure.
• Identify recurring issues and work with vendors and stakeholders on solutions.
• Provide system guidance and support to business users.
• Work independently and take ownership of assigned tasks and system issues.
• Gather information and understand the issue before escalating to vendors or other technical teams.

Skills

ERP knowledge

SQL basics

API & integrations

Data analysis with Excel

Communication (English & BM)

Education

Bachelor's Degree in IT/CS

Tools

ERP platforms

JSON data exchange

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsible for the day-to-day support, coordination and continuous improvement of the company's ERP and business application environment, including ERP, WMS, CRM, system integrations and reporting solutions. The role serves as the first point of contact for ERP and business application matters, working closely with business users, internal IT teams and external vendors to investigate issues, coordinate resolutions and ensure issues are followed through to closure. This is a hands-on coordination and application support role.

Key responsibilities

Provide Level 1 support and serve as the first point of contact for ERP and related business application issues

Understand and support ERP and end-to-end business processes, including sales, purchasing, inventory, warehouse and finance-related processes

Assess user-reported issues and perform initial investigation before engaging the relevant internal team or external vendor

Coordinate with vendors and business users to resolve application-related issues

Support ERP, WMS, CRM and other business applications

Track outstanding issues through resolution and closure

Identify recurring issues and work with vendors and stakeholders on appropriate solutions

Provide system guidance and support to business users

Work independently and take ownership of assigned tasks and system issues

Gather relevant information and understand the issue before escalating to vendors or other technical teams

About you

Bachelor's Degree/Diploma in Information Technology, Computer Science, Information Systems or related discipline

Minimum 4 years and above of relevant experience in ERP, business applications, application support, IT project coordination or related areas

Strong experience and understanding of ERP systems and end-to-end business processes

Experience supporting or coordinating ERP, WMS, CRM or other enterprise business applications

Good understanding of databases and basic SQL concepts

Good understanding of APIs, system integrations, JSON and how data flows between systems

Microsoft Excel and data analysis skills are required

Good written and verbal communication skills in English and Bahasa Malaysia

Able to work independently with minimal supervision

Self-driven, proactive and resourceful with strong coordination and follow-up skills