Enterprise Accounts Manager – Growth, Renewals & Adoption

Obiguard; Kuala Lumpur; Hybrid; MYR 80,000 - 110,000; Full time

Job summary

Obiguard, Kuala Lumpur, is hiring an Accounts Manager to own ongoing relationships with enterprise customers, driving platform adoption, renewals, and expansion. The role supports hybrid work with on-site needs in KL for reviews and client engagements.

You will manage post-sale accounts, craft plans, and coordinate with product and engineering to maximize value delivered to clients, while balancing deployments and international security considerations.

Qualifications

• 3+ years in account management, customer success, or enterprise sales.
• Track record of managing renewal and expansion revenue against quota.
• Comfortable speaking to both technical and business stakeholders.
• Excellent written and verbal communication in English.

Responsibilities

• Own a portfolio of enterprise accounts post-sale — from onboarding through renewal and expansion.
• Build and execute account plans that drive adoption of platform features.
• Run regular business reviews with customer stakeholders, translating usage data into value.
• Identify and lead expansion and upsell conversations with sales.
• Serve as the customer’s advocate internally — routing feedback to product and engineering.
• Forecast and manage renewal risk, addressing churn signals early.

Skills

Account management

Customer success

Enterprise SaaS

Renewals

Expansion sales

Job description

Obiguard, Kuala Lumpur, is hiring an Accounts Manager to own ongoing relationships with enterprise customers, driving platform adoption, renewals, and expansion. The role supports hybrid work with on-site needs in KL for reviews and client engagements.

You will manage post-sale accounts, craft plans, and coordinate with product and engineering to maximize value delivered to clients, while balancing deployments and international security considerations.