Accounts Manager

Obiguard; Kuala Lumpur; Híbrido; MYR 80.000 - 110.000; Jornada completa

Descripción de la vacante

Obiguard, Kuala Lumpur, is hiring an Accounts Manager to own ongoing relationships with enterprise customers, driving platform adoption, renewals, and expansion. The role supports hybrid work with on-site needs in KL for reviews and client engagements.

You will manage post-sale accounts, craft plans, and coordinate with product and engineering to maximize value delivered to clients, while balancing deployments and international security considerations.

Formación

• 3+ years in account management, customer success, or enterprise sales.
• Track record of managing renewal and expansion revenue against quota.
• Comfortable speaking to both technical and business stakeholders.
• Excellent written and verbal communication in English.

Responsabilidades

• Own a portfolio of enterprise accounts post-sale — from onboarding through renewal and expansion.
• Build and execute account plans that drive adoption of platform features.
• Run regular business reviews with customer stakeholders, translating usage data into value.
• Identify and lead expansion and upsell conversations with sales.
• Serve as the customer’s advocate internally — routing feedback to product and engineering.
• Forecast and manage renewal risk, addressing churn signals early.

Conocimientos

Account management

Customer success

Enterprise SaaS

Renewals

Expansion sales

Descripción del empleo

Careers / Accounts Manager

CUSTOMER SUCCESSKuala Lumpur

• Full-time

Accounts Manager

Own the relationship after the contract is signed. Drive adoption, renewals, and expansion across our enterprise accounts.

Department

CUSTOMER SUCCESS

Location

Kuala Lumpur

You must be based in Kuala Lumpur / Klang Valley and already have the right to work in Malaysia. Day-to-day work can be remote within KL, but you'll come into our KL office when the business needs it. We do not sponsor visas or relocation.

Type

Full-time

Open to part-time arrangements, and we welcome internship applications for this role.

About The Role

Closing the deal is only the start. As Accounts Manager, you’ll own the ongoing relationship with our enterprise customers — driving adoption of the platform, managing renewals, identifying expansion opportunities, and making sure every customer gets measurable value from Obiguard’s governance layer. This is a forward‑deployed role — you may be deployed on‑site at client offices for stretches of up to three weeks at a time for business reviews, renewals, and expansion conversations.

What you'll do

• Own a portfolio of enterprise accounts post-sale — from onboarding through renewal and expansion.
• Build and execute account plans that drive adoption of Obiguard’s inspection, policy, and audit features.
• Run regular business reviews with customer stakeholders, translating usage data into concrete value narratives.
• Identify and lead expansion and upsell conversations in partnership with sales.
• Serve as the customer’s advocate internally — routing feedback to product and engineering.
• Forecast and manage renewal risk, proactively addressing churn signals before they become losses.

What we're looking for

• 3+ years in account management, customer success, or enterprise sales — ideally at a B2B SaaS or security company.
• Track record of managing renewal and expansion revenue against quota.
• Comfortable speaking to both technical (security/platform) and business stakeholders.
• Strong organizational skills — you can manage a multi-account portfolio without dropping the ball.
• Excellent written and verbal communication in English.
• Comfortable with extended client-site deployments — this is a forward‑deployed role, with on‑site stints of up to three weeks at a time during active engagements.

Nice to have

• Experience managing accounts in security, compliance, or infrastructure software.
• Familiarity with enterprise procurement and security review processes.
• Existing network within security, risk, or platform engineering teams in APAC.

Deep-tech AI security and governance for organizations shipping LLMs in production. Engineered in Malaysia by veterans of security, identity, and ML platform.

• A Malaysia Digital (MD) Status Company